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For Companies At a Glance
- Tasks: Create a welcoming community for students and plan exciting social events.
- Company: Join Hello Student, part of Empiric Student Property Group, with over 9000 beds across the UK.
- Benefits: Enjoy birthday off, SmartTech perks, discounts, and a Cycle 2 Work Scheme.
- Why this job: Be part of a fun team that values respect, support, and community engagement.
- Qualifications: Experience in customer service or hospitality, with strong problem-solving skills.
- Other info: Flexible hours in a dynamic environment with great career growth opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Empiric Student Property plc provided pay range
This range is provided by Empiric Student Property plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Benefits
- Birthday off!
- SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
Company Overview
We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service! We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and having FUN!
What you’ll do
Your key responsibilities:
Customer Service
- Create a “home away from home” community for students.
- Plan exciting social events and deliver stand‑out check‑in/check‑out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
Sales and Revenue
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re‑booking.
- Balance financial performance with customer happiness.
Sustainability and Community
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy‑saving, and other eco‑friendly practices.
- Be an advocate for positive social and environmental change.
Facilities Management
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handling emergencies and reporting incidents as needed.
- Stay up to date with training and always prioritise health and safety.
What we’re looking for
- Experience in PBSA, hospitality or a similar field
- Proven background in customer service, compliance, and sales
- Ability to juggle multiple priorities and problem‑solve effectively.
- Enthusiasm for fostering community and driving results.
What to expect
This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You\’ll thrive in a fun, ever‑evolving environment driven by our ways of working commitments.
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
- Restaurants
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Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with students and the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to handle complaints effectively, as these are key for the Customer Service Assistant role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Talk about your passion for creating a welcoming environment and how you can contribute to the fun and collaborative atmosphere they value.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a friendly and approachable atmosphere!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your passion for community building and creating memorable experiences for students!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Empiric Student Property plc
✨Know Your Stuff
Before the interview, make sure you understand what Hello Student is all about. Familiarise yourself with their properties, values, and the community they create for students. This will help you show genuine interest and align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think of situations where you handled complaints or created memorable experiences. This will demonstrate your ability to foster a supportive environment, which is key for this role.
✨Be Ready to Discuss Sales Strategies
Since driving sales and meeting targets is part of the job, come prepared with ideas on how you could contribute to boosting re-bookings and revenue. Mention any relevant experience you have in sales or how you’ve successfully engaged customers in the past.
✨Emphasise Teamwork and Fun
Hello Student values a collaborative and fun work environment. Share examples of how you've worked well in teams and contributed to a positive atmosphere. Highlighting your enthusiasm for community-building will resonate well with the interviewers.