At a Glance
- Tasks: Create a vibrant community for students and handle customer queries with care.
- Company: Join Hello Student, part of Empiric Student Property Group, known for its friendly culture.
- Benefits: Enjoy 25 days holiday, birthday off, and discounts at leading retailers.
- Other info: Flexible hours in a fun, dynamic environment with great career growth potential.
- Why this job: Be the go-to person for students and make their living experience unforgettable.
- Qualifications: Experience in customer service or hospitality and a passion for community building.
The predicted salary is between 28800 - 43200 £ per year.
Position
Customer Service Assistant – 6 month fixed term contract
Company
We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.
Benefits
- 25 days holiday entitlement (pro rata for part‑time colleagues)
- Have your birthday off
- 8% pension (7.5% employer / 0.5% employee) contribution
- SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
What you’ll do
As a Customer Service Advisor, you’ll be the friendly face and go‑to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home.
Customer Service
- Create a “home away from home” community for students.
- Plan exciting social events and deliver stand‑out check‑in/check‑out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
Sales and Revenue
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re‑booking.
- Balance financial performance with customer happiness.
Sustainability and Community
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy‑saving, and other eco‑friendly practices.
- Be an advocate for positive social and environmental change.
Facilities Management
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handling emergencies and reporting incidents as needed.
- Stay up to date with training and always prioritise health and safety.
What we’re looking for
- Experience in PBSA, hospitality or a similar field.
- Proven background in customer service, compliance, and sales.
- Ability to juggle multiple priorities and problem‑solve effectively.
- Enthusiasm for fostering community and driving results.
What to expect
This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever‑evolving environment driven by our ways of working commitments.
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun
Customer Service Assistant in Bristol employer: Empiric Student Property plc
At Empiric Student Property plc, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises respect, support, and collaboration. As a Customer Service Assistant, you'll enjoy generous benefits such as 25 days of holiday, a birthday off, and access to the Cycle 2 Work Scheme, all while working in a dynamic environment that fosters personal and professional growth. Join us in creating a welcoming community for students and experience the satisfaction of making a meaningful impact in their lives.
Contact Details:
Empiric Student Property plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer service or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle complaints or create a welcoming environment. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for creating a vibrant community comes through. Employers love candidates who are genuinely excited about the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you're keen and professional, which is exactly what we look for in a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in customer service and any skills that match what we’re looking for, like problem-solving and community engagement.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your enthusiasm for creating a vibrant community and any fun experiences you've had in similar roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company Inside Out
Before your interview, take some time to research Empiric Student Property plc. Understand their values, mission, and what makes them stand out in the student accommodation market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to handle complaints and create a welcoming environment is crucial. Prepare specific examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your capability to thrive in a fast-paced, dynamic role.
✨Emphasise Community Engagement
Highlight any experience you have with community involvement or event planning. Since the role involves creating a 'home away from home' for students, sharing your enthusiasm for fostering community and driving results will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.
