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For Companies At a Glance
- Tasks: Create a vibrant community for students and plan exciting social events.
- Company: Join Hello Student, part of the Empiric Student Property Group, with over 9000 beds across the UK.
- Benefits: Flexible hours, fun work environment, and opportunities for personal growth.
- Why this job: Be the friendly face that makes students feel at home and drive positive change.
- Qualifications: Experience in customer service or hospitality and a passion for community building.
- Other info: Fast-paced role with a supportive team culture focused on respect and collaboration.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Customer Service Assistant – 30 Hours – 4/7 Days, 1 in 3 weekends – TEMPORARY
- Have your birthday off!
- SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
Why join us?
- 25 days holiday entitlement (pro rata for part time colleagues)
- Have your birthday off!
- 8% pension (7.5% employer / 0.5% employee) contribution
- SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are among the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service!
We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!
What you’ll do
As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.
Your key responsibilities
- Create a “home away from home” community for students.
- Plan exciting social events and deliver standout check-in/check-out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
Sales and Revenue
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re-booking.
- Balance financial performance with customer happiness.
Sustainability and Community
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy-saving, and other eco-friendly practices.
- Be an advocate for positive social and environmental change.
Facilities Management
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handling emergencies and reporting incidents as needed.
- Stay up to date with training and always prioritise health and safety.
What we’re looking for
- Experience in PBSA, hospitality or a similar field
- Proven background in customer service, compliance, and sales
- Ability to juggle multiple priorities and problem-solve effectively
- Enthusiasm for fostering community and driving results
What to expect
This fast-paced, dynamic role includes flexible hours (weekends/evenings). You\’ll thrive in a fun, ever-evolving environment driven by our ways of working commitments.
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun
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Customer Service Assistant employer: Empiric Student Property plc
Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hello Student's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their fun and collaborative team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you handled complaints or created a positive environment. Be ready to share these stories during your interview to demonstrate your ability to foster community.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to express why you’re excited about creating a 'home away from home' for students. Your passion can really set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss local trends! Since you'll be engaging with the community, it’s a good idea to research what's happening in the area. Bring up any relevant events or initiatives during your interview to showcase your knowledge and commitment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a vibrant community!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience in hospitality or customer service, and show us how you can contribute to our mission of providing an unforgettable service for students.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen and ready to join our team. We can’t wait to hear from you!
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company
Before your interview, take some time to research Hello Student and the Empiric Student Property Group. Understand their values, mission, and what makes them stand out in the market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to handle complaints and create a welcoming environment is crucial. Prepare specific examples from your past experiences where you've successfully resolved issues or created positive customer interactions. This will demonstrate your capability and enthusiasm for the role.
✨Emphasise Teamwork and Fun
Since the role involves working in a collaborative and fun environment, be ready to discuss how you work well in teams. Share stories that highlight your ability to support colleagues and contribute to a positive atmosphere. This will resonate with their focus on respect and having fun at work.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, community engagement initiatives, or how they measure customer satisfaction. This shows your interest in the role and helps you determine if it's the right fit for you.
