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For Companies At a Glance
- Tasks: Create a vibrant community for students and deliver exceptional customer service.
- Company: Join a dynamic team focused on community and sustainability.
- Benefits: Enjoy 25 days holiday, birthday off, and an 8% pension contribution.
- Other info: Flexible hours in a fast-paced environment with great career growth.
- Why this job: Make a real impact while having fun and developing your skills.
- Qualifications: Experience in customer service and a passion for community engagement.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Benefits
- 25 days holiday entitlement (pro rata for part-time colleagues)
- Have your birthday off!
- 8% pension contribution (7.5% employer / 0.5% employee)
- SmartTech – get the latest technology and spread payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
Key Responsibilities
- Customer Service: Create a “home away from home” community for students. Plan exciting social events and deliver standout check-in/check-out experiences. Handle complaints with care and ensure students feel supported. Drive great reviews and high customer satisfaction scores.
- Sales and Revenue: Help meet city revenue and sales targets. Stay on top of local trends and competition. Smash sales targets and boost re-booking. Balance financial performance with customer happiness.
- Sustainability and Community: Engage with local communities through volunteer days and charity efforts. Promote recycling, energy-saving, and other eco‑friendly practices. Be an advocate for positive social and environmental change.
- Facilities Management: Keep buildings safe, clean, and well maintained. Promote a positive safety culture, handle emergencies and report incidents as needed. Stay up to date with training and always prioritise health and safety.
Qualifications
- Experience in PBSA, hospitality or a similar field.
- Proven background in customer service, compliance, and sales.
- Ability to juggle multiple priorities and problem‑solve effectively.
- Enthusiasm for fostering community and driving results.
What to Expect
This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You’ll thrive in a fun, ever‑evolving environment driven by our ways of working commitments.
Our Core Values
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun
Customer Service Assistant FTC (6 Months) in Birmingham employer: Empiric Student Property plc
Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant FTC (6 Months) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create that 'home away from home' vibe for students.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Show enthusiasm and be ready to discuss how you can smash those sales targets while keeping customers happy. Remember, they want to see your personality shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your great conversation and reinforce your interest in the role. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant FTC (6 Months) in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to creating that 'home away from home' vibe for students.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Highlight your experience in customer service and any relevant skills that align with our core values like being supportive and collaborative. This shows us you’re genuinely interested in the position!
Be Specific About Your Experience: Don’t just list your previous jobs; give us specific examples of how you’ve handled customer complaints or driven sales in the past. We love seeing concrete achievements that demonstrate your ability to juggle multiple priorities and problem-solve effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application lands directly in our hands. Plus, you’ll get to explore more about us and what we stand for while you’re at it!
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being respectful, responsive, supportive, collaborative, and fun, think about how you can demonstrate these qualities in your answers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled complaints or created a positive experience for customers, as this role is all about creating a 'home away from home' for students.
✨Demonstrate Your Sales Acumen
Since the role involves meeting sales targets, be ready to discuss how you've contributed to sales in previous positions. Share any strategies you've used to boost customer satisfaction while also driving revenue.
✨Be Ready to Discuss Community Engagement
This position values sustainability and community involvement. Prepare to talk about any volunteer work or eco-friendly initiatives you've been part of, and how you can contribute to their goals of promoting positive social and environmental change.