At a Glance
- Tasks: Build strong client relationships and ensure top-notch service delivery.
- Company: Join Empire Laundry, a leader in luxury linen services since 1992.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Regular travel across London and opportunities for growth await you.
- Why this job: Make a real impact in the hospitality sector with your skills.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Empire Laundry, established in 1992 and now part of the Johnson Service Group Plc, specializes in luxury linen rental, bespoke and customer-owned linen services for luxury hotels, spas, restaurants, and serviced apartments in London and nearby areas. Renowned for delivering exceptional service, Empire uses bespoke linen solutions and RFID tracking to ensure timely delivery and impeccable quality. With flexibility and customization, Empire adapts its services to meet customer expectations consistently.
This is a full-time, on-site Account Manager role based in North London. The Account Manager will be responsible for maintaining and building strong client relationships, with a key focus on customer retention. The role involves understanding client needs, ensuring high-quality service delivery, liaising with internal teams to resolve customer issues, optimizing service satisfaction, managing account performance, and identifying opportunities for business growth.
Qualifications
- Proven experience in Hospitality Account Management, Customer Relationship Management, or Client Services.
- Strong communication, negotiation, and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Problem-solving skills with a proactive and customer-focused approach.
- Ability to work collaboratively with both internal teams and external stakeholders.
- Familiarity with the hospitality or service industry.
- Proficiency in using CRM systems and Microsoft 365, Power-Bi or Tableau.
- Relevant professional experience within a laundry setting would be advantageous.
Offer
- Competitive salary
- Opportunities for career development and progression
- Supportive and collaborative working environment
- Exposure to key client accounts within the laundry and hospitality sectors
- Company benefits package (including pension and holiday allowance)
This role involves regular travel to client sites across London and will be measured against customer retention, service performance, and account growth targets. If you are a proactive and customer-focused professional looking to join a market-leading organisation, we would love to hear from you.
Please note that this role requires knowledge of the laundry and hospitality sectors. Due to the high volume of applications, only successful candidates will be contacted.
Account Manager employer: Empire Laundry
Empire Laundry, a part of the Johnson Service Group Plc, is an exceptional employer that prides itself on its supportive and collaborative work culture. Located in North London, we offer competitive salaries, comprehensive benefits, and ample opportunities for career development within the luxury hospitality sector. Join us to be part of a team that values customer satisfaction and fosters professional growth while working with prestigious clients across the city.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and laundry sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in account management and customer service. Share specific examples of how you've built strong relationships and solved problems in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its services. Understand Empire Laundry’s unique offerings and think about how your skills can contribute to their success. Tailor your responses to show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in hospitality account management and how it aligns with Empire Laundry's focus on exceptional service and client relationships.
Showcase Your Skills:Don’t forget to emphasise your strong communication, negotiation, and problem-solving skills. Use specific examples from your past roles to demonstrate how you've successfully managed client relationships and resolved issues.
Be Detail-Oriented:Attention to detail is key in this role. Ensure your application is free from typos and clearly structured. This reflects your organisational abilities and shows that you take pride in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Empire Laundry
✨Know Your Stuff
Before the interview, make sure you research Empire Laundry and its services thoroughly. Understand their approach to luxury linen rental and how they use RFID tracking. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality account management or client services. Prepare specific examples of how you've built strong client relationships and resolved issues. This will demonstrate your capability to excel in the role.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing problem-solving scenarios.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Account Manager role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
