Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer performance and optimize relationships for high potential accounts.
- Company: Join a dynamic team focused on growth and customer success.
- Benefits: Enjoy a collaborative environment with opportunities for professional development.
- Why this job: Be the key player in enhancing customer experiences and driving impactful results.
- Qualifications: 5+ years in technical account management and strong analytical skills required.
- Other info: Champion our values: Think Big, Sense of Urgency, Stay Humble, and Data Driven.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
Our client is looking for an experienced Technical Account Manager, who will be instrumental in driving our growth and expansion. Your mission will be to maximize customer performance by managing and optimizing the technical and operational aspects of the customer relationship, becoming laser-focused on driving smooth operations, balancing risk and reward, and account growth for a portfolio of high potential customers. Acting as a bridge between internal and support teams and the customer, your role will be to quickly and efficiently remove the obstacles that are preventing customers from scaling, with key responsibilities for interfacing directly with the rest of the operations teams, as well as Product and Engineering.
What you will do:
- Act as the primary operational contact with customers, taking responsibility for driving day-to-day customer performance, following the completion of their onboarding.
- Serve as the first point of contact for customer issues, coordinating with internal teams to address and resolve issues effectively and promptly.
- Engage with the revenue management and pricing teams to assess the impact of pricing changes to drive profitable and sustainable growth.
- Identify and escalate potential risk scenarios, such as BRGs, over-utilization of inventory feeds, compatibility of supply-client quality, clients’ circuit breaker logics, collaborating with the Monitoring team to address concerns.
- Responsible for performance monitoring and search-and-conversion behavior.
- Responsible for the growth forecasts for each account and the tracking of account activity.
- Engage with the internal teams to increase the performance of accounts based on inventory addition, engineering solutions, and adherence to operational safeguards
- Support the Customer Success teams by joining client check-ins and performance reviews, providing accurate operational updates and data-based, risk-related insights into account performance.
What you need to have:
- Evidence of at least 5+ years of successful customer value delivery and technical relationship management (travel experience preferable)
- Ability to act as a strong voice for the customer internally, demanding the necessary improvements and capability delivery from support teams while balancing customer needs with the company’s risk appetite and profitability goals.
- Evidence of strong analytical ability to interpret and improve performance metrics
- Be a team player and able to successfully partner with internal teams including operations, product, monitoring and onboarding teams.
- Be able to champion our values of “Think Big, Sense of Urgency, Stay Humble and Data Driven” internally and externally.
- Ability to work autonomously while effectively collaborating within a team-oriented environment.
#J-18808-Ljbffr
Technical Account Manager employer: Emphyre
Contact Detail:
Emphyre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the specific technical tools and platforms that our company uses. Understanding these systems will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully managed customer relationships and resolved technical issues. Highlighting your problem-solving skills will show us that you're capable of handling the challenges of this position.
✨Tip Number 3
Research our company's values and be ready to explain how you embody them in your work. We value candidates who align with our principles of thinking big, having a sense of urgency, staying humble, and being data-driven.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights from their experiences can provide you with valuable information about our company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your experience in customer value delivery and technical relationship management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5+ years of experience in managing customer relationships and delivering technical solutions. Provide specific examples of how you've driven customer performance and resolved issues effectively.
Showcase Analytical Skills: Demonstrate your strong analytical abilities by including metrics or data that showcase your success in improving performance metrics. This could be through case studies or specific achievements in previous roles.
Align with Company Values: In your application, reflect on how you embody the company's values of 'Think Big, Sense of Urgency, Stay Humble and Data Driven.' Use examples from your past experiences to illustrate how you have applied these values in your work.
How to prepare for a job interview at Emphyre
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in managing customer relationships and delivering value. Share specific examples of how you've acted as the voice of the customer and driven improvements within internal teams.
✨Demonstrate Analytical Skills
Prepare to discuss how you've used data to interpret performance metrics and make informed decisions. Bring examples of how your analytical abilities have led to successful outcomes in previous roles.
✨Emphasize Team Collaboration
Be ready to talk about your experience working with cross-functional teams. Highlight instances where you've successfully partnered with operations, product, or engineering teams to enhance customer performance.
✨Align with Company Values
Familiarize yourself with the company's values such as 'Think Big' and 'Data Driven'. During the interview, express how you embody these values in your work and how they guide your decision-making process.
