Senior Account Manager (French Speaking 6-month contract)

Emperor is founded on a culture that has at its core the idea of creating great work and delivering a great experience for everyone involved in that work, that’s our clients, our people and our partners. Emperor is an employee-owned strategic creative consultancy. We specialise in reporting, digital, engagement and brand communications and operate from offices in London, Edinburgh, Birmingham, Manchester and Dubai.

PURPOSE

We are looking for a French speaking Senior Account Manager to join our client services team, to be based in our Edinburgh office for a 6-month fixed term contract. This opportunity also could turn into a permanent role.

The role of Senior Account Manager is three-fold:

• Project Lead and Programme Manager – exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands-on involvement from an experienced member of the team. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. This is an integrated role managing accounts which incorporate brand & marcomms, engagement, reporting and digital elements.
• Client service – Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organized and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt or a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn’t enough, we want our clients to want to work with us again and again.
• New business support – you will be expected to work alongside the Client Directors and other members of the team to produce cost estimates for pitches / new client work as required. When required you will attend pitches representing the strategic delivery team, explain our processes and embody our approach to client service.

KEY RESPONSIBILITIES

• Proactive approach to relationship building
• Day-to-day contact for clients
• Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear ongoing communication and sound judgment of when to escalate issues
• Act as a partner and safe pair of hands to your clients delivery
• Management of delivery process from kick-off to completion
• Scoping and requirements gathering
• Documentation
• Attend to all reporting needs teamwork
• Knowledge sharing around your areas of expertise
• Willingness to help colleagues solve problems or understand new requirements
• Acute awareness of colleagues’ skills and when they can add value to a project
• Member of pitch teams when required

SKILLS & KNOWLEDGE

• Embodies and demonstrates Emperor’s Values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
• Exceptional client service skills
• Sensitivity to client challenges and supportive attitude to aid or provide solutions
• Engaging, collaborative and adept at building internal and external relationships
• Strong communication and presentation skills
• Sound judgment and analytical thinking
• Unquestionable business ethics and integrity
• Organised and can multi-task with ease
• Business and commercial awareness
• Ability to deliver exceptional client service
• Flexible, adaptable style and approach
• Resilient, passionate, energetic and hungry

Please note, this role is to start in October for a 6 month contract.

Next Steps

If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive.

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.