At a Glance
- Tasks: Manage client relationships and deliver corporate reports while leading diverse communication projects.
- Company: Join Emperor, a dynamic, employee-owned corporate communications agency with nearly 30 years of experience.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive culture that values your voice.
- Other info: This is a fixed-term contract from October 2026 to March 2027.
- Why this job: Make a real impact by building long-term client relationships and driving project success.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years, we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of mainly B2B clients – ranging from large FTSE 100 clients to smaller clients such as regional law firms. What makes Emperor a great place to work springs from the fact that we are employee‑owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work and home balance.
The Role
Reporting to the Account Director, this role is focused on delivering corporate annual reports. Below is a summary of the day‑to‑day responsibilities:
- Serving as the day‑to‑day client contact, maintaining efficient, proactive communication, and handling all documentation.
- Building trust and rapport with clients by embodying reliability, clear judgement, and adaptability, ensuring a seamless client experience.
- Cultivating long‑term client relationships to drive client retention and satisfaction.
- Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work.
- Leading projects and managing programs that could span multiple communication disciplines, including brand, digital, reporting, and employee engagement.
- Ensuring seamless delivery and proactive client service to contribute to the commercial success of our accounts.
- Emphasising delivery, relationship‑building and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans.
- Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.
- Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.
- Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.
- Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.
- Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.
- Liaise with production teams and specialists, ensuring each team member’s expertise is utilized to add maximum value to the project.
- Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support.
PLEASE NOTE: THIS ROLE IS A FIXED TERM CONTRACT STARTING IN OCTOBER 2026 THROUGH TO MARCH 2027
EEO Statement
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Senior Account Manager (Fixed-Term Contract Oct 2026) employer: Emperor
Emperor is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer tailored development opportunities and encourage innovative thinking to drive our business forward. Join us to be part of a team that values creativity and strategic insight, while enjoying the vibrant atmosphere of one of the world's leading cities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (Fixed-Term Contract Oct 2026)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings at places like Emperor.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since Emperor is all about trust and flexibility, think of examples from your past that showcase how you embody these traits. Show them you’re a perfect fit!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check out our website regularly and apply directly through it. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you fresh in their minds and reinforces your enthusiasm for the role. Plus, it’s a great way to show off your communication skills!
We think you need these skills to ace Senior Account Manager (Fixed-Term Contract Oct 2026)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and don’t be afraid to share a bit about your passions and interests that relate to the role.
Tailor Your Application:Make sure to tailor your application specifically for the Senior Account Manager role. Highlight your experience in client communication and project management, and how these skills can help us deliver exceptional service to our clients.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Emperor!
How to prepare for a job interview at Emperor
✨Know Your Stuff
Before the interview, make sure you understand Emperor's services and client base. Familiarise yourself with their work in corporate communications, especially in areas like brand and digital. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship-Building Skills
As a Senior Account Manager, building trust with clients is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate clearly and adapt to different client needs, as this will resonate well with the interviewers.
✨Be Ready to Discuss Project Management
Expect questions about your project management experience. Be prepared to discuss specific projects you've led, how you coordinated with teams, and how you ensured smooth execution. Use metrics or outcomes to demonstrate your success in delivering projects on time and within budget.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the types of clients you'll be working with, or how Emperor measures success in client relationships. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
