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- Tasks: Provide technical roadside support and troubleshoot tolling systems to keep our roads safe.
- Company: Join a pioneering organisation revolutionising transportation technology.
- Benefits: Comprehensive training, career progression, and a vibrant team environment.
- Why this job: Make a real impact on road safety while developing your technical skills.
- Qualifications: HNC/HND in IT or equivalent experience; driving licence required.
- Other info: Dynamic role with opportunities for travel and on-call support.
Do you thrive on solving challenging technical problems? Are you passionate about keeping our roads safe and efficient? If your answer is yes, then this is the opportunity you’ve been waiting for!
We are currently looking for a Roadside Support Engineer to join our vibrant, fast-growing team. Join us and be part of a company that is revolutionising transportation technology and making a real difference on the roads!
Hours of Work: Full time
As a Roadside Support Engineer, you will be responsible for delivering exceptional roadside support services. Your role involves providing technical assistance for roadside tolling systems, troubleshooting faults, maintaining infrastructure, and ensuring the continued safety and functionality of roadside equipment. Your expertise will ensure smooth operation and rapid response to roadside incidents, playing a pivotal part in our success.
Roadside Support Engineer Requirements:
- Travel: Must hold a full current clean driving license, relative to the country you reside within. You may be required to travel to various locations throughout the UK at short notice and be prepared to stay away from home from time to time.
- Right to Work: Hold a valid UK passport.
- Education/Qualifications: HNC/HND, BTS, or equivalent vocational qualification in IT, Networking, or Electronics, alternatively - demonstrable equivalent experience. ITIL Foundation certification strongly preferred, Relevant vendor or industry certifications (e.g. CompTIA, Microsoft) desirable. Equivalent practical experience supported by relevant industry certifications. Desirable qualifications: AWS Certified Cloud Practitioner, Microsoft Fundamentals.
- Experience: Experience in an operational support, field engineering, or service desk environment. Demonstrable experience working within an L1 support model. Experience supporting business-critical or 24/7 operational systems.
- Languages: Proficient in English / French, or English / Spanish.
Roadside Support Engineer Skills:
- Technical Skills: Basic administration and troubleshooting of Windows Server environments (2012–2022). Exposure to Linux server environments. Understanding of network fundamentals, including LANs, VLANs, IP connectivity, and fault diagnosis. Experience using monitoring and ticketing systems (e.g. SolarWinds, JIRA and other ITSM tools). Basic Active Directory administration and scripting exposure (e.g. PowerShell). Basic SQL and or Postgres administration. Knowledge of installation and maintenance of roadside and field-based systems.
- Service & Professional Skills: Strong analytical and structured problem-solving skills. Excellent customer service and stakeholder communication abilities. Ability to work under pressure while maintaining attention to detail. Strong written documentation and reporting skills. Ability to prioritise workload effectively in a dynamic, operational environment. Methodical, disciplined approach to technical work. Flexible team player capable of working within mobile technical teams and with third-party suppliers.
- Process & Governance: Working knowledge of ITIL-based incident, problem, and change management. Basic understanding of security standards and best practices.
Desired Experience/Skills: Experience within the tolling, transport, or roadside infrastructure sector. Use of Visio, MS Project, and ITSM platforms. Experience producing technical documentation for non-technical audiences.
Additional Requirements: Full, clean driving licence. Willingness to participate in an on-call rota. Ability to work outside normal business hours, including night-time maintenance windows. Available to respond to incidents at short notice as and when required.
Roadside Support Engineer Benefits:
- Opportunity to work with a leading provider in transportation technology.
- Comprehensive training and professional development support.
- Work in a vibrant environment with clear career progression pathways.
- Participate in a supportive team dedicated to innovation and excellence.
Meet the Organisation: We are a pioneering organisation specialising in Intelligent Transportation Systems and Electronic Tolling solutions. Managing tolling services on a global scale, we are committed to delivering innovative, reliable, and efficient transportation infrastructure. Our team in Leeds is at the heart of this mission, providing essential support to keep traffic flowing smoothly and safely across borders.
If you believe you are the right fit to become our next Roadside Support Engineer, don’t delay—apply now and propel your career forward with us! Your journey to a rewarding future starts here.
Roadside Support Engineer in Runcorn employer: Emovis
Contact Detail:
Emovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Support Engineer in Runcorn
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to transportation technology. Connecting with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, troubleshooting experiences, and any relevant certifications. This gives us a chance to demonstrate our expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios we might face as a Roadside Support Engineer. Role-playing with a friend can help us feel more confident and ready to tackle those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Roadside Support Engineer in Runcorn
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the role of a Roadside Support Engineer, so don’t hold back on showcasing your troubleshooting abilities and any relevant certifications!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This will help us see that you’re a perfect fit for our vibrant team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to include all necessary information without going off on tangents—this helps us focus on your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Emovis
✨Know Your Tech Inside Out
As a Roadside Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of Windows Server environments, Linux basics, and network fundamentals. Be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've solved technical problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and attention to detail.
✨Communicate Like a Pro
Excellent customer service and communication are key in this role. Practice explaining complex technical concepts in simple terms, as you may need to interact with non-technical stakeholders. This will show your ability to bridge the gap between tech and users.
✨Be Ready for On-the-Spot Scenarios
Expect some situational questions or even practical tests during your interview. Think about how you'd respond to a roadside incident or a system failure. Demonstrating your quick thinking and methodical approach will set you apart from other candidates.
