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- Tasks: Provide friendly support, handle inquiries, and manage customer accounts.
- Company: Join a vibrant team dedicated to exceptional customer service.
- Benefits: Flexible part-time hours and a dynamic work environment.
- Other info: Opportunity to contribute to policy development and meet department targets.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where your communication skills can make a real difference? We are currently looking for a Charging Service Representative to join our vibrant and dynamic team.
Hours of work: Part-time, late shift (4:30pm - 8pm) Fully flexible - Any 5 days out of 7 days.
As a Charging Service Representative, you will play a key part in providing efficient and friendly support to our customers. Your responsibilities will include:
- Handling customer inquiries
- Processing payments
- Managing accounts
- Assisting with enforcement services such as Penalty Charge Notices and appeals
You will work closely with the team to meet department targets, contribute to policy development, and uphold high standards of health and safety and professionalism.
The ideal Charging Service Representative will have:
- Excellent communication skills, both written and verbal
- Previous experience in customer service or call centres is preferred
- A proactive approach with the ability to problem-solve effectively
- The ability to work well both independently and as part of a team
- Good organisational skills and attention to detail
Apply now.
Customer/Charging Service Representative in Runcorn employer: Emovis
Contact Detail:
Emovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Charging Service Representative in Runcorn
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling inquiries and processing payments.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. We’re here to help, and showing initiative can really make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer/Charging Service Representative in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key for the Customer/Charging Service Representative role, make sure to highlight your written and verbal skills in your application. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Be specific about your past roles and responsibilities, especially those that involved handling inquiries or managing accounts. This will help us see how you fit into our team.
Be Proactive in Your Approach: Show us that you’re a problem-solver! In your application, mention instances where you took the initiative to resolve issues or improve processes. This will demonstrate your proactive mindset, which is essential for this position.
Keep It Organised and Detailed: Attention to detail matters! Make sure your application is well-organised and free of errors. Double-check your spelling and grammar, and ensure that all relevant information is included. A polished application reflects your professionalism.
How to prepare for a job interview at Emovis
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the role and can bring valuable experience to the team.
✨Show Off Your Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering common interview questions.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully solved problems in a customer service setting. Think about challenges you've faced and how you approached them. This will highlight your proactive approach and ability to think on your feet.
✨Be Ready to Discuss Teamwork
As a Charging Service Representative, you'll be part of a team. Be prepared to talk about your experiences working collaboratively with others. Share examples of how you've contributed to team goals and supported your colleagues, as this will show you're a great fit for their dynamic environment.