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- Tasks: Provide technical roadside support and troubleshoot tolling systems to keep our roads safe.
- Company: Join a pioneering organisation revolutionising transportation technology.
- Benefits: Comprehensive training, career progression, and a vibrant team environment.
- Why this job: Make a real impact on road safety while developing your technical skills.
- Qualifications: HNC/HND in IT or equivalent experience; driving licence required.
- Other info: Flexible working hours with opportunities for on-call support.
Do you thrive on solving challenging technical problems? Are you passionate about keeping our roads safe and efficient? If your answer is yes, then this is the opportunity you’ve been waiting for!
We are currently looking for a Roadside Support Engineer to join our vibrant, fast-growing team. Join us and be part of a company that is revolutionising transportation technology and making a real difference on the roads!
Hours of Work: Full time
As a Roadside Support Engineer, you will be responsible for delivering exceptional roadside support services. Your role involves providing technical assistance for roadside tolling systems, troubleshooting faults, maintaining infrastructure, and ensuring the continued safety and functionality of roadside equipment. Your expertise will ensure smooth operation and rapid response to roadside incidents, playing a pivotal part in our success.
Roadside Support Engineer Requirements:
- Travel: Must hold a full current clean driving license, relative to the country you reside within. You may be required to travel to various locations throughout the UK at short notice and be prepared to stay away from home from time to time.
- Right to Work: Hold a valid UK passport
- Education/Qualifications: HNC/HND, BTS, or equivalent vocational qualification in IT, Networking, or Electronics, alternatively - demonstrable equivalent experience. ITIL Foundation certification strongly preferred, Relevant vendor or industry certifications (e.g. CompTIA, Microsoft) desirable. Equivalent practical experience supported by relevant industry certifications. Desirable qualifications: AWS Certified Cloud Practitioner, Microsoft Fundamentals
- Experience: Experience in an operational support, field engineering, or service desk environment. Demonstrable experience working within an L1 support model. Experience supporting business-critical or 24/7 operational systems.
- Languages: Proficient in English / French, or English / Spanish
Roadside Support Engineer Skills:
- Technical Skills: Basic administration and troubleshooting of Windows Server environments (2012–2022). Exposure to Linux server environments. Understanding of network fundamentals, including LANs, VLANs, IP connectivity, and fault diagnosis. Experience using monitoring and ticketing systems (e.g. SolarWinds, JIRA and other ITSM tools). Basic Active Directory administration and scripting exposure (e.g. PowerShell). Basic SQL and or Postgres administration. Knowledge of installation and maintenance of roadside and field-based systems.
- Service & Professional Skills: Strong analytical and structured problem-solving skills. Excellent customer service and stakeholder communication abilities. Ability to work under pressure while maintaining attention to detail. Strong written documentation and reporting skills. Ability to prioritise workload effectively in a dynamic, operational environment. Methodical, disciplined approach to technical work. Flexible team player capable of working within mobile technical teams and with third-party suppliers.
- Process & Governance: Working knowledge of ITIL-based incident, problem, and change management. Basic understanding of security standards and best practices.
Desired Experience/Skills: Experience within the tolling, transport, or roadside infrastructure sector. Use of Visio, MS Project, and ITSM platforms. Experience producing technical documentation for non-technical audiences.
Additional Requirements: Full, clean driving licence. Willingness to participate in an on-call rota. Ability to work outside normal business hours, including night-time maintenance windows. Available to respond to incidents at short notice as and when required.
Roadside Support Engineer Benefits:
- Opportunity to work with a leading provider in transportation technology.
- Comprehensive training and professional development support.
- Work in a vibrant environment with clear career progression pathways.
- Participate in a supportive team dedicated to innovation and excellence.
Meet the Organisation: We are a pioneering organisation specialising in Intelligent Transportation Systems and Electronic Tolling solutions. Managing tolling services on a global scale, we are committed to delivering innovative, reliable, and efficient transportation infrastructure. Our team in Leeds is at the heart of this mission, providing essential support to keep traffic flowing smoothly and safely across borders.
If you believe you are the right fit to become our next Roadside Support Engineer, don’t delay—apply now and propel your career forward with us! Your journey to a rewarding future starts here.
Roadside Support Engineer in Leeds employer: Emovis
Contact Detail:
Emovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Support Engineer in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical assessments! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of roadside systems. Practising common scenarios can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team and making a difference on the roads!
We think you need these skills to ace Roadside Support Engineer in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for solving technical problems shine through! We want to see how passionate you are about keeping our roads safe and efficient, so don’t hold back on sharing your experiences.
Tailor Your CV: Make sure your CV is tailored to the Roadside Support Engineer role. Highlight relevant experience, especially in operational support or field engineering, and don’t forget to mention any certifications that match our requirements!
Be Clear and Concise: We appreciate clarity! When filling out your application, keep your language straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Emovis
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to roadside support systems. Familiarise yourself with troubleshooting processes for Windows and Linux environments, as well as network fundamentals. Being able to discuss your hands-on experience with monitoring tools like SolarWinds or JIRA will definitely impress.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and structured approach to problem-solving, which are crucial for this role.
✨Communicate Like a Pro
Since you'll be dealing with various stakeholders, practice your communication skills. Be ready to explain complex technical concepts in simple terms, especially if you're asked about your experience producing documentation for non-technical audiences. Good customer service skills can set you apart!
✨Be Ready for On-the-Spot Questions
Expect some scenario-based questions that test your ability to think on your feet. They might ask how you'd handle a roadside incident or a technical failure. Stay calm, take a moment to think, and outline your thought process clearly. This shows your ability to work under pressure and prioritise effectively.
