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- Tasks: Provide 24/7 technical support for roadside tolling services and troubleshoot issues.
- Company: Join Abertis Mobility Services, a global leader in innovative mobility solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be part of a team transforming urban mobility with cutting-edge technology.
- Qualifications: Basic IT skills, problem-solving abilities, and a passion for tech.
- Other info: Dynamic work environment with opportunities to learn and grow in the tech field.
The predicted salary is between 36000 - 60000 £ per year.
Abertis Mobility Services is a global leader in toll-based mobility solutions. With operations in the United States, Netherlands, France, UK, Ireland, Puerto Rico, Chile, Canada, and Croatia, we deliver cutting-edge services and technologies for Road Authorities and Highway Concessionaires. Our 700+ employees across 10 countries work together to transform urban and interurban mobility worldwide.
JOB PURPOSE
The Operations & Maintenance (O&M) Engineer is responsible for providing 24/7 first- and on occasion, second-line operational support for roadside tolling services and associated systems. The role acts as the initial point of technical response for incidents and service requests, delivering first-time-fix where possible, performing structured fault diagnosis, and escalating complex issues in line with agreed SLAs and ITIL-based processes. The position combines remote systems support, operational service management and on some occasions field-based engineering, ensuring the availability, performance, and safety of roadside infrastructure and supporting applications.
RESPONSIBILITIES
- Provide L1/L2 technical support for business-critical roadside tolling services on a 24/7 basis.
- Monitor services, systems, and applications, identifying and responding to incidents, alarms, and service degradation.
- Perform initial fault diagnosis, triage, categorisation, and prioritisation of incidents.
- Resolve known and repeat issues using standard operating procedures (SOPs) and documented runbooks.
- Escalate unresolved or complex incidents to L2/L3 support teams with full diagnostic detail and impact assessment.
- Maintain timely, accurate ticket updates and ensure incidents and problems are progressed within agreed SLA targets.
- Investigate and rectify faults on roadside equipment and supporting infrastructure, including ANPR and CCTV cameras, laser scanners, DSRC beacons and RFID antennas, network switching and connectivity, servers, PCs, laptops, and peripheral equipment.
- Install, configure, test and troubleshoot approved hardware, software, and bespoke applications in line with documented procedures.
- Support and implement pre-approved changes to software, hardware, and infrastructure under formal change management processes.
- Maintain onsite toolkits and manage spares in line with operational and project requirements.
- Prepare and maintain technical documentation in accordance with company standards and ISO 9001 requirements.
- Review and follow approved implementation, deployment, and circuit designs.
- Contribute to knowledge bases, SOPs, and service improvement initiatives.
- Maintain awareness of relevant roadside and tolling technologies and identify opportunities for operational improvement.
Health, Safety & Compliance
- Comply with all workplace method statements, risk assessments, and health and safety requirements, including electrical safety.
- Ensure all site activities are carried out safely and that visitors are appropriately briefed.
- Operate in accordance with company policies, regulatory requirements, and customer operational constraints.
REQUIREMENTS
Technical Skills
- Basic administration and troubleshooting of Windows Server environments (2012–2022).
- Exposure to Linux server environments.
- Understanding of network fundamentals, including LANs, VLANs, IP connectivity, and fault diagnosis.
- Experience using monitoring and ticketing systems (e.g. SolarWinds, JIRA and other ITSM tools).
- Basic Active Directory administration and scripting exposure (e.g. PowerShell).
- Basic SQL and or Postgres administration.
- Knowledge of installation and maintenance of roadside and field-based systems.
Service & Professional Skills
- Strong analytical and structured problem-solving skills.
- Excellent customer service and stakeholder communication abilities.
- Ability to work under pressure while maintaining attention to detail.
- Strong written documentation and reporting skills.
- Ability to prioritise workload effectively in a dynamic, operational environment.
- Methodical, disciplined approach to technical work.
- Flexible team player capable of working within mobile technical teams and with third-party suppliers.
Process & Governance
- Working knowledge of ITIL-based incident, problem, and change management.
- Basic understanding of security standards and best practices.
Nice to Have
- Experience within the tolling, transport, or roadside infrastructure sector.
- Use of Visio, MS Project, and ITSM platforms.
- Experience producing technical documentation for non-technical audiences.
Operations and Maintenance Support Engineer - with French in Leeds employer: Emovis
Contact Detail:
Emovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Maintenance Support Engineer - with French in Leeds
✨Tip Number 1
Network with industry professionals! Reach out to people in the tolling and transport sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can talk confidently about Windows Server, Linux environments, and network fundamentals. We want you to shine when discussing your troubleshooting experience!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve successfully diagnosed and resolved issues. This will demonstrate your analytical abilities and how you handle pressure—key traits for an O&M Engineer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations and Maintenance Support Engineer - with French in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations and Maintenance Support Engineer role. Highlight relevant experience, especially in technical support and incident management, and don’t forget to mention your French language skills!
Showcase Your Skills: In your application, clearly showcase your technical skills, especially around Windows Server, Linux, and network fundamentals. We want to see how you can contribute to our roadside tolling services right from the get-go!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Use bullet points if necessary to make your key achievements stand out. We appreciate straightforward communication, especially in a technical role like this!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Abertis Mobility Services!
How to prepare for a job interview at Emovis
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server and Linux environments. Be ready to discuss your experience with monitoring and ticketing systems like SolarWinds or JIRA, as well as your understanding of network fundamentals. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your analytical skills and how you approach fault diagnosis, as this role requires a methodical and disciplined approach to problem-solving.
✨Demonstrate Customer Service Savvy
Since this position involves a lot of interaction with stakeholders, be ready to discuss your customer service experience. Think of instances where you’ve had to communicate technical information to non-technical audiences. This will show that you can bridge the gap between tech and user needs effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle incidents under pressure. Practice responding to hypothetical situations related to roadside tolling services and how you would prioritise tasks. This will help you demonstrate your ability to think on your feet and manage workload effectively in a dynamic environment.