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- Tasks: Deliver exceptional customer service and support in a fast-paced environment.
- Company: Dynamic organisation focused on customer service in Transport and Enforcement sectors.
- Benefits: Competitive salary, permanent position, ongoing training, and supportive team culture.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Exciting opportunities for growth in the thriving city of Leeds.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service and making a real difference? Do you thrive in fast-paced environments where your communication skills shine? Are you looking to join a dynamic team that values growth and innovation?
We are currently looking for a Customer/Charging Service Representative to energise our busy operations team in the vibrant City and Borough of Leeds. Imagine joining a role where every day presents new challenges and opportunities to excel!
The Customer/Charging Service Representative role offers you the chance to provide outstanding support to our customers, ensuring their needs are met with professionalism and care. You will be the first point of contact, offering solutions, processing payments, and handling enquiries related to parking charges and enforcement services, all while adhering to company policies and procedures.
Hours of Work: Mon - Fri, 16:30pm – 20:00pm, 17.5 hours per week
Our ideal Customer/Charging Service Representative will be responsible for delivering excellent customer care, handling enquiries efficiently, processing payments, and providing accurate information related to enforcement services. Your role will be vital in promoting customer satisfaction and supporting organisational goals within a fast-paced environment.
Customer/Charging Service Representative Requirements:
- Excellent communication and interpersonal skills
- Previous experience in customer service or call centres is preferred
- Strong organisational skills with the ability to prioritise tasks effectively
- Ability to work under pressure and maintain a positive attitude
- Good knowledge of data protection and health and safety regulations
Customer/Charging Service Representative Benefits:
- Competitive salary package
- Permanent full-time position
- Supportive team environment with ongoing training
- Work in the thriving city of Leeds, with fantastic transport links and amenities
We are a dedicated organisation specialising in customer service within the Transport and Enforcement sectors. Our mission is to deliver high-quality, efficient services that meet the needs of our communities. Join us and become part of a forward-thinking team committed to excellence and continuous improvement.
If you think you are the perfect fit for the Customer/Charging Service Representative role, don't wait – APPLY NOW! Take the next step in your career and become a vital part of our lively team in Leeds. We can't wait to hear from you.
Customer/Charging Service Representative in Leeds employer: Emovis
Contact Detail:
Emovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Charging Service Representative in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This way, you can show them that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and prepared when it’s your turn in the hot seat.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Remember, they want to see how well you can connect with customers, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, if you’re keen, apply through our website for a smoother process!
We think you need these skills to ace Customer/Charging Service Representative in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the posting, like 'communication skills' and 'organisational skills', to show us you’re the perfect fit for our team.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Strike a balance between being approachable and showcasing your ability to handle enquiries with care and efficiency, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company. Don’t miss out on this opportunity to join our vibrant team!
How to prepare for a job interview at Emovis
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to discuss how you handle difficult situations and provide examples of when you've gone above and beyond for a customer. This will show that you understand the importance of exceptional service.
✨Showcase Your Communication Skills
Since this role relies heavily on communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey your ideas effectively under pressure.
✨Familiarise Yourself with Company Policies
Take some time to research the company’s policies and procedures related to customer service and enforcement services. Being knowledgeable about their operations will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think of specific examples from your past experiences where you successfully resolved customer issues or managed high-pressure situations. This will help you illustrate your problem-solving skills and ability to stay calm under pressure.
