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- Tasks: Deliver exceptional customer service and support in a fast-paced environment.
- Company: Dynamic organisation focused on customer service in Transport and Enforcement sectors.
- Benefits: Competitive salary, permanent position, ongoing training, and supportive team culture.
- Why this job: Join a vibrant team in Leeds and make a real difference every day!
- Qualifications: Excellent communication skills and previous customer service experience preferred.
- Other info: Thriving city location with great transport links and amenities.
The predicted salary is between 13 - 16 £ per hour.
Are you passionate about delivering exceptional customer service and making a real difference? Do you thrive in fast-paced environments where your communication skills shine? Are you looking to join a dynamic team that values growth and innovation? We are currently looking for a Customer/Charging Service Representative to energise our busy operations team in the vibrant City and Borough of Leeds. Imagine joining a role where every day presents new challenges and opportunities to excel!
The Customer/Charging Service Representative role offers you the chance to provide outstanding support to our customers, ensuring their needs are met with professionalism and care. You will be the first point of contact, offering solutions, processing payments, and handling enquiries related to parking charges and enforcement services, all while adhering to company policies and procedures.
Hours of Work: Mon - Fri, 16:30pm 20:00pm, 17.5 hours per week
Our ideal Customer/Charging Service Representative will be responsible for delivering excellent customer care, handling enquiries efficiently, processing payments, and providing accurate information related to enforcement services. Your role will be vital in promoting customer satisfaction and supporting organisational goals within a fast-paced environment.
Customer/Charging Service Representative Requirements:
- Excellent communication and interpersonal skills
- Previous experience in customer service or call centres is preferred
- Strong organisational skills with the ability to prioritise tasks effectively
- Ability to work under pressure and maintain a positive attitude
- Good knowledge of data protection and health and safety regulations
Customer/Charging Service Representative Benefits:
- Competitive salary package
- Permanent full-time position
- Supportive team environment with ongoing training
- Work in the thriving city of Leeds, with fantastic transport links and amenities
Meet the Organisation: We are a dedicated organisation specialising in customer service within the Transport and Enforcement sectors. Our mission is to deliver high-quality, efficient services that meet the needs of our communities. Join us and become part of a forward-thinking team committed to excellence and continuous improvement.
If you think you are the perfect fit for the Customer/Charging Service Representative role, don't wait APPLY NOW! Take the next step in your career and become a vital part of our lively team in Leeds. We can't wait to hear from you!
Customer/Charging Service Representative employer: Emovis
Contact Detail:
Emovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Charging Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common scenarios with a friend or family member. It’ll help you feel more confident when handling enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team in Leeds!
We think you need these skills to ace Customer/Charging Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles, as this will resonate with us and show that you’re the right fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description, like 'communication skills' and 'organisational skills', to demonstrate that you understand what we’re looking for in a Customer/Charging Service Representative.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to maintain professionalism in your written application. Strike a balance between being approachable and showcasing your ability to handle enquiries efficiently, just like you would in the role itself.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, you’ll ensure your application reaches us promptly and you can easily keep track of your application status. Don’t miss out on this opportunity!
How to prepare for a job interview at Emovis
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of delivering exceptional service.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey your ideas effectively under pressure.
✨Familiarise Yourself with Company Policies
Take some time to research the company’s policies and procedures related to customer service and enforcement services. Being knowledgeable about their operations will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your previous experience where you successfully resolved customer issues or managed multiple tasks. This will highlight your ability to thrive in a fast-paced environment.
