Electrification Services Product Owner - in London

Duties:

Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Electrification Services Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value from all supporting Portfolio Epics and their respective owners in line with an agreed quarterly ambition. You will collaborate across domains and work on problem-to-solution engineering, ensuring that Technologies, Services and Features are aligned with Modern Luxury, House of Brands and the Theme. In addition, you will manage the interface with Portfolio Epic / Capability owners and their delivery teams, working collaboratively to define and deliver the key work packages each Quarter.

Main Responsibilities:

• Own the product backlog, ensuring it is up to date, prioritised and reflects stakeholder needs. Escalation where required.
• Overall plan alignment with respect to timing and delivery.
• Act as the primary liaison between business stakeholders and development teams.
• Facilitate regular communication with internal and external stakeholders in order to align priorities and expectations.
• Manage competing priorities and negotiate with stakeholders to balance short-term needs with long-term goals.
• Responsible for the co-ordination and governance cadence of the Theme including QBR/BRP ceremonies and Theme level sprint showcases as required.
• Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted.

Essential Requirements:

• Proven experience in EV charging, mobility services, or digital operations, ideally within an eMSP, CPO, or automotive environment.
• Strong understanding of the Public Charging eco-system, roaming hubs and backend integration with OEM systems.
• Strong understanding of the market and operational landscape (markets, CRC, engineering operations).
• Experience managing third-party service providers and technical vendors in a high-availability digital service environment.
• Excellent analytical and problem-solving skills, with the ability to interpret operational data and drive performance improvements.
• Strong stakeholder management and communication skills, with experience working across technical and commercial teams.
• Familiarity with customer-facing digital platforms (apps, portals) and their operational dependencies.
• Knowledge of relevant compliance areas such as GDPR, and EV roaming regulations (AFIR).
• Customer first mindset.
• Good understanding of energy sector, including competitor and market awareness.
• Project management, leadership and planning skills are essential, along with good teamwork and excellent written and verbal communication skills. Strategic thinking is also essential.
• Able to combine a short term, pragmatic focus with longer term strategic view.

Desirable Skills:

• Knowledge of global EV charging market, in particular; public charging, market structures, and regulatory backdrop.
• Experience with CRM, billing, and customer support systems in a service-led environment.
• Understanding of the broader EV ecosystem, including smart charging, energy services, and V2G.
• Experience scaling digital services across multiple European markets or globally.
• Ability to rapidly understand the key concepts of the system of interest and to lead groups of subject matter experts to design and architect these systems.
• Ability to resolve complex, cross functional and cross-domain systems engineering problems.
• Experience operating inside an Agile framework.
• Good understanding of automotive industry, including competitor and market awareness.

Education: Degree or relevant equivalent experience.