At a Glance
- Tasks: Help employees with HR queries and provide guidance on policies.
- Company: Dynamic HR team focused on employee support and engagement.
- Benefits: Flexible working hours, competitive pay, and career development opportunities.
- Other info: Join a supportive team in a fast-paced environment with great growth potential.
- Why this job: Make a difference in employees' lives while growing your HR expertise.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task.
Key Accountabilities and Responsibilities
- First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures.
- Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.
- Utilise knowledge of employment law and business policy to coach managers in applying policies in the correct way and minimise risk to the business.
- Responsible for building rapport with employees to enable an accurate understanding of their query.
- Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR.
HR Consultant employer: Emotiv Technical Recruitment
As an HR Consultant in Coventry, you will join a dynamic and supportive team dedicated to enhancing employee experiences through effective communication and problem-solving. Our company fosters a collaborative work culture that prioritises employee growth, offering continuous training and development opportunities to help you excel in your career. With a focus on employee well-being and a commitment to inclusivity, we provide a rewarding environment where your contributions are valued and recognised.
Contact Details:
Emotiv Technical Recruitment Recruitment Team
