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- Tasks: Provide top-notch technical support and customer service for our innovative products.
- Company: Join a dynamic team in a hybrid role at a leading automotive tech company.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a supportive team with exciting training and development opportunities.
- Why this job: Make a real difference by helping customers solve technical issues and enhancing their experience.
- Qualifications: GCSEs or NVQ level 3 in a technical field; customer support experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be a hybrid role within the Programmes & Product Support department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data, the Lead Technical Support Specialist, and our Engineering departments. You will be expected to provide exceptional customer support for all our products, software, and services. This role will encompass all elements of technical support from the pre-sales assistance through to aftersales troubleshooting, over the phone, via email and through web-based tools.
Key Responsibilities
- First responder for incoming & outgoing calls on the Technical Helpline number, emails, and any future communication mediums, for technical support and advice
- Providing exceptional customer service
- Logging of call details on the company’s system
- 1st and 2nd line technical support
- Pre-sales technical support
- Troubleshooting customer technical issues, including in-house equipment testing to replicate customer field issues
- Support the LTSS on training programmes for internal and external customers
- Support the LTSS with technical support material and future developments
- Build strong relationships with customers and colleagues
- Support the goals and objectives of the Programmes and Product Support department
- Owning the Creation of Tech Tips with support from the LTSS
- Owning Tech Tips translations for subs and Distributors
- Logging detailed descriptions of issues customers report on in the company’s new Ticketing system
- Participating in internal meetings with or on behalf of the LTSS
- Providing technical support for overseas distributors via tech inbox
- Participation as a member of the Hub Club working group
- Delivering product training sessions to both CSE & Export CSE departments
Person Specification
- Qualifications or training in technical services preferably within the automotive industry
- GCSEs or NVQ level 3 with a technical emphasis on electrical/electronic/automotive/ Professional IT qualifications
- Experience in a customer support role with a technical focus
- Must demonstrate a proficient level of DC circuit knowledge
- Able to demonstrate strong co-ordination skills
- Methodical approach to fault finding and problem solving
- Strong verbal and written communication skills for effective interaction
- Decision-making skills, especially in high-pressure situations
- Flexibility to adapt to changing circumstances and priorities
- Strong organisational and multitasking abilities to manage multiple priorities effectively
- Attention to detail in planning, execution, and follow-through
- Proven track record of achieving and exceeding goals and objectives
- Proactive, enthusiastic, and driven
- Flexibility to work beyond normal business hours when required
Technical Support Specialist in Dartford employer: Emotiv Technical Recruitment
Contact Detail:
Emotiv Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Dartford
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer support approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical knowledge and customer service skills. Role-play common scenarios you might face as a Technical Support Specialist. The more prepared you are, the more confident you'll feel during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Specialist in Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share some examples that showcase your skills!
Technical Know-How is Key: Since this role is all about technical support, don’t forget to mention your technical qualifications and any relevant experience. We’re looking for someone who can troubleshoot like a pro, so let us know what you’ve got!
Tailor Your Application: Take a moment to tailor your application to our job description. Use the same language and keywords we’ve used to show that you understand what we’re looking for. It’ll make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Emotiv Technical Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around DC circuits and automotive systems. Be prepared to discuss specific examples of troubleshooting you've done in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer support, think of instances where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Try conducting mock interviews with a friend or family member, focusing on how you explain technical concepts clearly and concisely. This will help you feel more confident when discussing complex issues.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your decision-making skills under pressure. Think about how you would handle various customer queries or technical issues, and be ready to articulate your thought process and the steps you would take to resolve them.