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- Tasks: Provide top-notch technical support and customer service for automotive products.
- Company: Join a dynamic team in the automotive industry with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible hours and a collaborative environment with great career advancement potential.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Technical knowledge in automotive services and strong customer support skills required.
We are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be a hybrid role within the Programmes & Product Support department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data, the Lead Technical Support Specialist, and our Engineering departments. You will be expected to provide exceptional customer support for all our products, software, and services. This role will encompass all elements of technical support from the pre-sales assistance through to aftersales troubleshooting, over the phone, via email and through web-based tools.
Key Responsibilities
- First responder for incoming & outgoing calls on the Technical Helpline number, emails, and any future communication mediums, for technical support and advice
- Providing exceptional customer service
- Logging of call details on the company’s system
- 1st and 2nd line technical support
- Pre-sales technical support
- Troubleshooting customer technical issues, including in-house equipment testing to replicate customer field issues
- Support the LTSS on training programmes for internal and external customers
- Support the LTSS with technical support material and future developments
- Build strong relationships with customers and colleagues
- Support the goals and objectives of the Programmes and Product Support department
- Owning the Creation of Tech Tips with support from the LTSS
- Owning Tech Tips translations for subs and Distributors
- Logging detailed descriptions of issues customers report on in the company’s new Ticketing system
- Participating in internal meetings with or on behalf of the LTSS
- Providing technical support for overseas distributors via tech inbox
- Participation as a member of the Hub Club working group
- Delivering product training sessions to both CSE & Export CSE departments
Person Specification
- Qualifications or training in technical services preferably within the automotive industry
- GCSEs or NVQ level 3 with a technical emphasis on electrical/electronic/automotive
- Professional IT qualifications
- Experience in a customer support role with a technical focus
- Must demonstrate a proficient level of DC circuit knowledge
- Able to demonstrate strong co-ordination skills
- Methodical approach to fault finding and problem solving
- Strong verbal and written communication skills for effective interaction
- Decision-making skills, especially in high-pressure situations
- Flexibility to adapt to changing circumstances and priorities
- Strong organisational and multitasking abilities to manage multiple priorities effectively
- Attention to detail in planning, execution, and follow-through
- Proven track record of achieving and exceeding goals and objectives
- Proactive, enthusiastic, and driven
- Flexibility to work beyond normal business hours when required
Automotive Technical Support Specialist in Dartford employer: Emotiv Technical Recruitment
Contact Detail:
Emotiv Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Specialist in Dartford
✨Tip Number 1
Get your networking game on! Reach out to people in the automotive industry, especially those who work in technical support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional support, consider role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to handling real-life queries.
✨Tip Number 3
Don’t forget to showcase your technical knowledge! Brush up on the latest automotive technologies and be ready to discuss them during interviews. We want to see your passion for the industry shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our company culture right there.
We think you need these skills to ace Automotive Technical Support Specialist in Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, especially in technical situations. Share specific examples that demonstrate your ability to handle queries and provide support.
Technical Knowledge is Key: Since this role is all about technical support, don’t shy away from showcasing your technical skills. Whether it’s your understanding of DC circuits or your experience in the automotive industry, we want to know what makes you a tech whiz. Be clear and concise about your qualifications!
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for. This will help us see how you fit into our team and the role of Technical Support Specialist.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Emotiv Technical Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around DC circuits and automotive systems. Familiarise yourself with the products and services offered by the company, as well as common troubleshooting techniques. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer support, be ready to share examples of how you've handled customer queries in the past. Think of specific situations where you went above and beyond to resolve an issue or improve a customer's experience.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving scenarios that may come up during the interview. You might be asked how you would approach a specific technical issue or how you would handle a difficult customer. Practising these scenarios can help you think on your feet and showcase your methodical approach to fault finding.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of technical issues you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.