At a Glance
- Tasks: Manage employee and manager queries, ensuring a top-notch customer experience.
- Company: Dynamic company focused on employee support and development.
- Benefits: Competitive salary, flexible working options, and career growth opportunities.
- Other info: Join a supportive team in a fast-paced environment.
- Why this job: Be the go-to person for payroll queries and make a real difference.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
The Case Management Advisor Payroll is responsible for managing employee and manager queries from receipt through to resolution, ensuring a high-quality customer experience while maintaining compliance with company policies, data protection requirements, and agreed service level agreements (SLAs). The role serves as a key point of contact for Payroll, HR, Employee Relations, and Shared Services, providing guidance, advice, and end-to-end case management while maintaining accurate records within the case management system.
Key Responsibilities
- Manage a portfolio of employee and manager cases from initial receipt through to resolution.
- Accurately log, categorise, prioritise, and update all cases within the case management system.
- Investigate and resolve enquiries in accordance with established procedures and service levels.
- Escalate complex cases to specialist teams where appropriate.
- Monitor open cases and proactively follow up to ensure timely resolution.
Customer Service
- Deliver a professional, responsive, and customer-focused service.
- Provide clear guidance and advice on payroll policies, processes, and system-related queries.
- Build effective working relationships with employees, managers, and key stakeholders.
Case Management Advisor employer: Emotiv Technical Recruitment
As a Quality Resident Engineer in Derby, you will join a dynamic team that prioritises innovation and excellence in the automotive industry. Our company fosters a collaborative work culture, offering extensive training and development opportunities to enhance your skills and career progression. With a commitment to quality and continuous improvement, we provide a supportive environment where your contributions are valued and recognised.
Contact Details:
Emotiv Technical Recruitment Recruitment Team
