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- Tasks: Deliver exceptional client service and achieve sales goals in a luxury boutique.
- Company: Join a vibrant boutique team in Marylebone, London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate team and make a real impact in luxury retail.
- Qualifications: 4+ years in retail sales with strong communication and relationship-building skills.
- Other info: Ideal for those wanting to grow in a consultative retail role.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic Senior Retail Sales person to join our boutique team in Marylebone, London. Responsible for delivering high quality client service, achieving sales goals within our luxury boutique environment.
Duties include but are not limited to:
- Achieve and exceed individual and team sales targets.
- Full-time position, 5 days per week including Saturdays.
- Commitment to the customers, colleagues and our brand.
- Maintain a strong drive for results and a positive, team first attitude at all times.
- Ensure a welcoming client focused environment, which includes offering best service, in person, over the phone, via video and through e-mail.
- Run sales consultations through video applications e.g. Facetime / Google (virtual appointments).
- Demonstrate exceptional product knowledge, engage clients through the craftsmanship and narratives of products.
- Develop a dynamic local and international client book.
- Own and develop our VIP & loyalty programs.
- Help clients with styling advice.
- Work closely and develop our referral partnerships.
- Action visual merchandising.
- Manage customer service as a first level of escalation.
- Assist in preparing, packing, and wrapping merchandise upon request.
- Participate in all inventory counts and protect the assets of the boutique through understanding and complying with operating procedures.
Desired Experience
- 4+ years of Retail Sales experience in a luxury consumer goods environment.
- Ability to develop strong and lasting relationships with people through strong communication, organisation and follow-through skills.
- Strong drive for business results with a passion for creativity, fashion and the brand.
- Provide outstanding customer service across all mediums (in-person, written, phone, etc.).
- Read, count and write to accurately complete all business and client-related transactions.
- Ability to prioritise tasks and manage time in a fast-paced environment.
- Manage the shift and holiday rota and participate in assigned shifts with reasonable flexibility, including evenings, weekends, and holidays as scheduled.
- Ability to operate all equipment necessary to perform the job (answering phones, POS, using computers, and all other office equipment).
- Can stand for extended periods, move/handle boxes and bags.
- Willingness to adhere to all company policies, procedures, regulations, and standards.
This role would suit someone that wants to develop a consultative retail role, beyond transactional sales. Someone that wants to join a small established business and to actively participate in the growth of the business and brand.
Senior Retail Sales in London employer: Emmy London
Contact Detail:
Emmy London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your sales pitch! Prepare to showcase your skills in a mock sales consultation. This will help you feel confident when demonstrating your product knowledge and client engagement during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our boutique's success.
We think you need these skills to ace Senior Retail Sales in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and luxury shine through. We want to see how much you love the brand and the products we offer, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in luxury retail. We’re looking for specific examples of how you've achieved sales targets and provided outstanding customer service.
Be Personable: In your cover letter, be sure to showcase your communication skills. We value strong relationships, so share a bit about how you connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Emmy London
✨Know Your Products Inside Out
Make sure you have a deep understanding of the products you'll be selling. Research the brand's history, craftsmanship, and unique selling points. This will help you engage clients effectively and demonstrate your passion for the brand during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you went above and beyond to meet a client's needs. This will highlight your commitment to delivering high-quality client service, which is crucial for this role.
✨Demonstrate Your Sales Achievements
Be ready to discuss your past sales targets and how you achieved or exceeded them. Use numbers and specific examples to illustrate your success. This will show that you have a strong drive for results and can contribute to the team's sales goals.
✨Practice Virtual Consultations
Since the role involves running sales consultations through video applications, practice this format before your interview. Familiarise yourself with the technology and prepare to discuss how you would create a welcoming environment for clients, even through a screen.
