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- Tasks: Repair and inspect furniture while delivering top-notch customer service.
- Company: Emmiera Group, a technician-founded company that values its team.
- Benefits: Company van, competitive salary, bonuses, and ongoing training provided.
- Other info: Work locally, enjoy a supportive environment, and grow your career.
- Why this job: Join a passionate team and make customers happy with your skills.
- Qualifications: Experience in upholstery preferred; driving licence required.
The predicted salary is between 28000 - 30000 £ per year.
Our Furniture Repair Technicians are at the heart of our company. Our technicians are the face of our company at Emmiera Group. We are a company founded by technicians, built by technicians for technicians; nobody understands this industry like we do. We are looking for technicians and upholsterers that have enthusiasm and a real passion for customer service.
You will carry out repairs and produce an inspection liability report on the items of furniture with reported issues. Both the quality of the repair and the quality of the report are to be completed to the highest standard with the end goal of keeping the furniture in the home and the customer satisfied, and the client fully informed via the reporting.
Don't worry, you won't need to know every element of the job; we have a dedicated training centre and training managers that will fill in any gaps. We will make sure you are completely confident before you go it alone.
Benefits of working at Emmiera Group:- Company Van with all tools required to carry out your role
- Company Uniform
- A competitive basic salary, attendance & bonuses, and well-paid weekend day rates
- Only work in one postcode area per day (not travelling all around the country every day)
- Learning & Development, we are always working on new products and techniques
- Pension
- Bupa Employee Assistance Programme
- Head office based Technician Managers to offer technical support whenever you need it
- To carry out repairs and inspections to upholstery, cabinets, beds & mattresses
- Liability reporting - through our custom-built app which makes reporting, image and video capturing as easy as possible whilst onsite
- Delivering world-class customer service to the customer. The journey starts before you arrive, but it is vitally important this world-class journey carries on throughout the visit. From the first ring of the doorbell, it's important as professionals to arrive with clean vehicles, professionally dressed in our Emmiera Group uniform, communicate to the highest standard providing reassurance and education on best practice, and instilling faith that we are the best people for the job to resolve the customer's issue.
It is extremely important for us to achieve the highest scores in NPS, internal C-Sat’s, Trustpilot, and any customer review platform. At Emmiera Group, we appreciate and understand it is not us who determines if we are good; it's our customers we visit that make that decision.
Please feel free to call us to discuss the role. Please apply and send a CV - all conversations are completely confidential. If deemed successful, we require two references with at least one occupational reference. All job offers are subject to successful references and DBS checks.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Experience: upholstery: 4 years (preferred)
Licence/Certification: Driving Licence (required)
Work Location: On the road
Furniture technician in Carlisle employer: Emmiera Group Ltd
Contact Detail:
Emmiera Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Furniture technician in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Emmiera Group. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering world-class service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you're looking sharp in professional attire. It reflects your enthusiasm for the role and shows that you understand the importance of presentation in customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Furniture technician in Carlisle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Furniture Technician and providing top-notch customer service.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in upholstery or repairs, and don’t forget to mention your customer service skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Emmiera Group Ltd
✨Know Your Stuff
Familiarise yourself with the basics of furniture repair and upholstery. Even if you’re not expected to know everything, showing enthusiasm for the craft and a willingness to learn will impress the interviewers. Brush up on common repair techniques and customer service principles.
✨Dress to Impress
Since you'll be representing the company, make sure to dress professionally for your interview. A clean, smart appearance reflects your respect for the role and the company’s standards. It sets the tone for how you’ll present yourself in front of customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Emmiera Group values customer satisfaction highly, so demonstrating your ability to communicate effectively and reassure clients will be key to standing out.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the training process or the tools you’ll be using. This shows your genuine interest in the role and helps you understand how you can excel as a Furniture Repair Technician at Emmiera Group.