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- Tasks: Manage records, schedule repairs, and support the Service Operations Manager.
- Company: Join Emmetts, a leading agricultural equipment group with a passion for farming.
- Benefits: Flexible work arrangements, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in a dynamic service department while building your career.
- Qualifications: Experience in administration or customer service, strong organisational skills, and a proactive attitude.
- Other info: Gain exposure to diverse tasks and enjoy on-the-job training.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1957, Emmetts is a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture, and grounds care farming sectors of Victoria and South Australia, we are highly regarded in the farming community and believe the key to our success is the people who work for us!
Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!
Emmetts is seeking a Service Coordinator to support our Service Operations Manager and Service team. This role is ideal for someone with previous experience in a workshop, service department, or dealership environment, who brings strong organisational skills, a proactive attitude, and a commitment to delivering excellent customer service. This is a great opportunity to build a long-term career in service operations and service administration, or other pathways within the business.
As our Service Coordinator, you’ll be the backbone of the Service Department — managing records, scheduling, repair orders, and customer enquiries while providing day-to-day administrative support to the Service Operations Manager and workshop. You’ll work closely with the Workshop Manager, technicians, and customers to ensure the department operates efficiently, professionally, and profitably. No two days are the same, and you’ll gain exposure to a wide range of administrative, customer service, and operational tasks.
You’ll bring a strong work ethic, willingness to learn, and a genuine interest in administration and customer service. You will ideally have:
- Previous experience in an administrative or customer service role in a workshop environment
- Strong attention to detail and organisation skills
- Clear and professional communication skills
- Ability to manage competing priorities and meet deadlines
- Confidence using Microsoft Office and standard computer systems
- A proactive, team-focused attitude with a willingness to learn new systems and processes
- A basic understanding of mechanical or technical terminology (desirable, not essential)
Why Join Emmetts?
- Supportive team environment with on-the-job training
- Opportunity to build a long-term career with pathways into service operations, finance, or other business areas
- A role where your contribution genuinely matters
- Purchased Leave, Paid Parental Leave & Flexible Work Arrangements
- Salary Packaging, Novated Leasing & Remote Living Allowances
- Internal Rewards & Recognition program to celebrate your success
Ready to make an impact? If you are customer focused and want to be part of a well-respected Service team, we’d love to hear from you.
Service Workshop Coordinator - Horsham employer: Emmetts
Contact Detail:
Emmetts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Workshop Coordinator - Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Emmetts and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in helping farmers thrive and making a difference in the service department.
✨Tip Number 3
Practice your communication skills! Whether it’s answering customer enquiries or liaising with the workshop team, being clear and professional is key. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Emmetts team and contributing to our mission.
We think you need these skills to ace Service Workshop Coordinator - Horsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Workshop Coordinator role. Highlight your previous experience in a workshop or service department, and showcase how your skills align with what Emmetts is looking for.
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, emphasise your strong organisational skills in your application. Give examples of how you've managed records or schedules in past roles to demonstrate your capability.
Communicate Clearly: Clear and professional communication is key in this role. Make sure your written application reflects this by using straightforward language and checking for any typos or errors before you hit send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Emmetts
✨Know the Company Inside Out
Before your interview, take some time to research Emmetts and its role in the agricultural equipment industry. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Service Workshop Coordinator, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed schedules, records, or customer enquiries. Be ready to discuss how you prioritise tasks and handle competing deadlines.
✨Demonstrate Customer Service Excellence
Emmetts values excellent customer service, so be prepared to share specific instances where you went above and beyond for a customer. Highlight your proactive attitude and how you ensure customer satisfaction, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with Technical Terminology
While a deep understanding of mechanical terms isn't essential, having a basic grasp can set you apart. Brush up on common terminology related to agricultural equipment and service operations. This will help you communicate more effectively with the team and demonstrate your willingness to learn.
