At a Glance
- Tasks: Support customers after road traffic accidents and manage their cases from start to finish.
- Company: A growing Accident Management company with a friendly and supportive team.
- Benefits: Competitive salary, monthly bonuses, pension scheme, and full training provided.
- Other info: Great location near public transport, shops, and the seafront with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service or office roles, strong communication, and organisation skills.
Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team. If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required.
As a Customer Service Advisor, you'll support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way.
The RoleAs a Customer Service Advisor, you'll manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently.
- Handle inbound customer calls and enquiries.
- Manage customer cases from start to finish.
- Arrange suitable replacement vehicles.
- Liaise with repair garages, external organisations and other stakeholders.
- Keep customers updated throughout the process.
- Maintain accurate records using internal systems.
- Prioritise multiple cases while meeting service standards.
- Work closely with colleagues to deliver an excellent customer experience.
We're looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment. You'll ideally have:
- At least 2 years' experience in customer service, contact centres, administration or another office-based role.
- Excellent communication and customer service skills.
- Strong organisation and attention to detail.
- Good IT skills and confidence using computer systems.
- The ability to manage multiple tasks and work as part of a team.
- A positive attitude and willingness to learn.
Whether you're currently working as a Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Administrator or Case Coordinator, we'd love to hear from you. If you're looking to build a long-term career, this Customer Service Advisor - Claims opportunity offers excellent training and genuine career development.
What's on Offer?- Salary of £28,089.10 per annum
- Monthly team bonus
- Contributory pension scheme
- Full training and ongoing development
- Friendly and supportive working environment
- Excellent location close to public transport, shops, cafés and the seafront
If you're ready for your next challenge, apply today to become a Customer Service Advisor and join a growing business where your customer service skills will make a real difference.
Customer Service Advisor (Claims) in Paignton employer: Emmerson Ross Recruitment
Join a well-established and growing Accident Management company as a Customer Service Advisor, where you'll be part of a friendly and supportive team dedicated to helping customers navigate the aftermath of road traffic accidents. With full training provided and a focus on employee development, this role offers a fantastic opportunity for career growth in a vibrant location close to public transport, shops, and the seafront, all while enjoying a competitive salary and monthly bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Claims) in Paignton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emmerson Ross Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emmerson Ross Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Claims) in Paignton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emmerson Ross Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Emmerson Ross Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emmerson Ross Recruitment!
How to prepare for a job interview at Emmerson Ross Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
