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- Tasks: Support customers with enquiries and guide them through online orders.
- Company: Join a friendly team at a successful online furniture retailer in Paignton.
- Benefits: Flexible working hours, supportive environment, and opportunities for career growth.
- Why this job: Make a difference by providing excellent customer service and helping people daily.
- Qualifications: Experience in customer service is a plus, but all motivated candidates are welcome.
- Other info: Enjoy a modern workplace with low staff turnover and a collaborative team spirit.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a friendly and customer-focused Customer Service Advisor to join a well-established and successful online furniture retailer in Paignton. As a Customer Service Advisor, you’ll support customers from first enquiry to after-sales care, answer questions via phone, email, and chat, and ensure every interaction is professional and positive.
This Customer Service Advisor role is part of a supportive, collaborative team in a modern environment, with opportunities to develop your skills and progress your career. The company has very low staff turnover because employees genuinely enjoy their jobs.
Responsibilities:- Handle customer enquiries and guide them through online orders
- Process orders, payments, returns, and refunds accurately
- Resolve queries and complaints professionally
- Keep clear records and ensure every customer feels valued
- Experience in customer service or sales (all motivated candidates considered)
- Friendly, calm, and confident approach
- Strong communication and organisational skills
- Comfortable using computers and online systems
- Flexible to work occasional weekends
Full-time (40 hours over five days). Flexible schedule may include one full weekend per month (Saturday and Sunday), two Saturdays, or two Sundays, with time off during the week. Patterns can be adjusted to suit individual needs.
Apply now if you’re a people-focused Customer Service Advisor ready to deliver great service and help customers every day.
Customer Service Advisor in Paignton employer: Emmerson Ross Recruitment
Contact Detail:
Emmerson Ross Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Paignton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via phone, email, and chat, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve successfully resolved customer issues or provided excellent service. This will help you stand out during interviews and show you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor in Paignton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and customer-focused nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or sales. We’re looking for candidates who can handle enquiries and resolve queries, so give us examples that showcase your skills in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information, so structure your CV and cover letter in a way that’s easy for us to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Emmerson Ross Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills align with what they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Nod, maintain eye contact, and summarise what the interviewer says before responding. This shows that you value their input and are ready to engage in a two-way conversation, which is crucial in customer service roles.
✨Be Ready for Role-Play Scenarios
Expect to be put in hypothetical customer service situations during the interview. Practice responding to common scenarios, like handling a difficult customer or processing a return. This will help you feel more confident and prepared to showcase your problem-solving abilities.
