At a Glance
- Tasks: Support clients through the claims process and arrange replacement vehicles.
- Company: A growing Accident Management company with a friendly team.
- Benefits: Competitive salary, monthly bonuses, pension scheme, and full training.
- Other info: Friendly environment close to transport, shops, and the seafront.
- Why this job: Make a real difference to clients while building a long-term career.
- Qualifications: Experience in customer service or claims handling, strong communication skills.
Our client, a well-established and expanding Accident Management company, is looking for a Claims Handler to join their friendly and high-performing team. This is an excellent opportunity to build a long-term career with a successful organisation that specialises in providing replacement vehicles following road traffic accidents. You'll play a key role in supporting clients through the claims process, delivering outstanding service from first notification through to arranging a suitable replacement vehicle.
The Role
As a Claims Handler, you'll manage claims from first notification through to completion, ensuring every client receives a professional, efficient and empathetic service.
Key Responsibilities:
- Handle inbound customer calls and enquiries.
- Manage new claims from first notification through to completion.
- Arrange suitable replacement vehicles.
- Liaise with repair garages and external organisations.
- Work with Taxi Licensing Authorities where required.
- Keep clients updated throughout the claims process and maintain accurate case records.
- Work closely with colleagues to ensure service levels are achieved and cases are progressed efficiently.
- Deliver excellent customer service at every stage of the claim.
About You
The successful candidate will have:
- At least 2 years' experience in a telephone-based customer service or claims handling role.
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Excellent organisational and time management skills.
- The ability to manage multiple cases effectively.
- Good administration and IT skills.
- A positive, proactive approach and willingness to learn.
- The ability to work independently while contributing to a collaborative team.
What's on Offer?
- Salary of £28,089.10 per annum
- Monthly team bonus
- Contributory pension scheme
- Full training and ongoing development
- Friendly and supportive working environment
- Excellent location close to public transport, shops, cafés and the seafront
If you're looking for your next opportunity with a growing and reputable business where you can make a real difference to clients every day, we'd love to hear from you. Apply today to find out more.
Claims Handler in Paignton employer: Emmerson Ross Recruitment
Join a well-established and expanding Accident Management company as a Claims Handler, where you'll be part of a friendly and high-performing team dedicated to delivering exceptional service. With a focus on employee growth, the company offers full training, ongoing support, and a collaborative work culture, all set in an excellent location near public transport and local amenities. This is a fantastic opportunity to build a long-term career while making a meaningful impact on clients' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Paignton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Emmerson Ross Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Emmerson Ross Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Paignton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Emmerson Ross Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Emmerson Ross Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Emmerson Ross Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Emmerson Ross Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Emmerson Ross Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Emmerson Ross Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
