IT Customer Support Technician

Imagine being part of a company that not only drives innovation but also empowers its employees to grow and thrive. Our client is a fast-growing, cutting-edge professional services company offering an exciting opportunity for an IT Customer Support Technician to join them at this exciting stage (~350 employees globally). This is not just another IT Customer Support Technician job; it's a chance to play a pivotal role in shaping the future of a professional services organisation and software distributor, while advancing your own career in a dynamic, collaborative environment.

Here’s Why You’ll Love Working With The Team:

• Be Part of Something Big: You’ll join a company that’s revolutionising the world of software distribution by providing associated professional services to their resellers customers, giving you the chance to work with state-of-the-art technology that’s setting the industry standard and to fill a gap in the market within the SME and enterprise space.
• Real Growth Opportunities: This is more than just a job; it's a platform for you to grow. As our client expands, so will your career. They're committed to fostering talent and providing clear paths for personal and professional development.
• Impact and Recognition: Your work there matters. You’ll have the opportunity to help drive strategic decisions and make an immediate impact on their business and partner relationships. Your contribution to the team will not go unnoticed.
• Collaborative and Energetic Culture: Our client believes in working hard but also in creating a workplace where creativity thrives and teamwork drives success. You’ll collaborate with a passionate, results-oriented team that’s ready to support you and celebrate wins together.
• Innovation at the Forefront: If you’re excited about technology and innovation, you’ll feel right at home there. You’ll be at the heart of a professional services company that values forward-thinking ideas and encourages you to bring new strategies to the table.
• Reputable Company: Our client is listed on NASDAQ in the US. They have a global reach and are widely recognised as one of the premium distributors to work with for emerging vendors.
• Revenue Focused: A GTM strategy focused on a combined revenue from Licenses and Professional Services instead of just margin makes an enormous difference in regards to partner and customer relationships. This ensures customer value is maximised and improves the lifetime value of the resellers and their customers in turn.

What You’ll Do:

As an IT Customer Support Technician, you will be responsible for providing good quality researched resolutions to issues raised by end-users. You will be trained and suitably equipped to troubleshoot and provide solutions to their end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies.

• You will respond to user inquiries and provide technical support via phone and our dedicated support portal.
• You will diagnose and resolve technical issues covering end user devices and server environments.
• As part of the team, you will monitor customer infrastructure environments.
• You will document and track support requests using the dedicated ticketing system.
• You will provide guidance and training to better equip end users.
• You will escalate unresolved issues to the professional services engineering team or to the vendor.
• You will follow established policies and procedures.
• You will participate in projects and initiatives as needed.

What Makes You a Great Fit:

• You’ve got 2+ years of experience within technical support.
• You will have experience of support in Azure infrastructure (They will assist you in getting the required accreditations).
• You will have an understanding of networking components, to include identity management, DNS, DHCP and security management.
• You’re keen in developing your technology knowledge.
• You’re able to communicate with clients clearly and concisely.

As Their IT Customer Support Technician You Will Receive:

• Paid Training and Individual Personal Development Plans
• Personal Trainer
• Flexible Working arrangements
• Life Assurance with MetLife
• Employee Assistance Programme for you and your family
• Medicash Health Cash Plan

All companies say that they have a great culture; they are proud that this is reality; they put their people first!

If you’re looking for a place where your hard work will be recognised, your ideas valued and your career advanced, then this is the place for you. Come and be part of a company where you can truly make a difference.