At a Glance
- Tasks: Support customers after road traffic accidents and manage their cases from start to finish.
- Company: A growing Accident Management company with a friendly and supportive team.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and excellent customer experience.
- Why this job: Make a real difference by helping people during challenging times.
- Qualifications: Experience in customer service or a busy office environment is preferred.
The predicted salary is between 24000 - 28000 £ per year.
Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team. If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required.
As a Customer Service Advisor, you will support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way.
The RoleAs a Customer Service Advisor, you will manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently.
- Handle inbound customer calls and enquiries.
- Manage customer cases from start to finish.
- Arrange suitable replacement vehicles.
- Liaise with repair garages, external organisations and other stakeholders.
- Keep customers updated throughout the process.
- Maintain accurate records using internal systems.
- Prioritise multiple cases while meeting service standards.
- Work closely with colleagues to deliver an excellent customer experience.
We are looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment.
Customer Service Advisor (Claims) employer: Emmerson Ross Recruitment
Join a dynamic and supportive team at our well-established Accident Management company, where your role as a Customer Service Advisor will be both meaningful and rewarding. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a unique chance to make a real difference in customers' lives while enjoying a fulfilling work environment.
