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- Tasks: Support customers from enquiry to after-sales care via phone, email, and chat.
- Company: Join a successful online furniture retailer with a friendly team in Paignton.
- Benefits: Flexible working hours, supportive environment, and opportunities for career progression.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Experience in customer service or sales preferred, but all motivated candidates are welcome.
- Other info: Enjoy a modern workplace with low staff turnover and a collaborative culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a friendly and customer-focused Customer Service Advisor to join a well-established and successful online furniture retailer in Paignton. As a Customer Service Advisor, you’ll support customers from first enquiry to after-sales care, answer questions via phone, email, and chat, and ensure every interaction is professional and positive.
This Customer Service Advisor role is part of a supportive, collaborative team in a modern environment, with opportunities to develop your skills and progress your career. The company has very low staff turnover because employees genuinely enjoy their jobs.
Responsibilities:- Handle customer enquiries and guide them through online orders
- Process orders, payments, returns, and refunds accurately
- Resolve queries and complaints professionally
- Keep clear records and ensure every customer feels valued
- Experience in customer service or sales (all motivated candidates considered)
- Friendly, calm, and confident approach
- Strong communication and organisational skills
- Comfortable using computers and online systems
- Flexible to work occasional weekends
Full-time (40 hours over five days). Flexible schedule may include one full weekend per month (Saturday and Sunday), two Saturdays, or two Sundays, with time off during the week. Patterns can be adjusted to suit individual needs.
Apply now if you’re a people-focused Customer Service Advisor ready to deliver great service and help customers every day.
Customer Service Advisor employer: Emmerson Ross Recruitment
Contact Detail:
Emmerson Ross Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the online furniture retailer. Understand their products, values, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident when speaking with customers. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling enquiries and resolving complaints.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've successfully resolved customer issues in the past. Highlighting your ability to stay calm and professional under pressure will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to ensure you’re considered for this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have. Whether it’s handling enquiries or resolving complaints, we want to know how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us see your communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Emmerson Ross Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what makes them stand out in the online furniture retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their friendly team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and ensure every interaction is positive, just like they expect.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or manage multiple enquiries at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for skill development, or what a typical day looks like. This shows that you’re not just interested in the job, but also in how you can grow within the company.
