At a Glance
- Tasks: Lead a customer-first culture and improve service delivery across the organisation.
- Company: Growing organisation in East Yorkshire with a focus on customer satisfaction.
- Benefits: Full-time hours, permanent contract, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on meaningful improvements.
- Why this job: Shape customer experience and make a real impact in a dynamic environment.
- Qualifications: Experience in customer service management and strong relationship-building skills.
The predicted salary is between 35000 - 42000 £ per year.
An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing organisation in East Yorkshire. This influential role will be responsible for developing a customer-first culture and ensuring customer needs are reflected in operational and strategic decisions. You will build strong relationships, manage customer escalations and use feedback and performance data to identify and deliver service improvements. As a hands-on leader, you will balance longer-term improvement projects with day-to-day customer support.
Why this role stands out:
- Shape the customer experience strategy within a growing business
- Champion the voice of the customer across the organisation
- Lead meaningful improvements to customer satisfaction and retention
- Work closely with multiple departments to improve service delivery
- Lead and develop a small customer-focused team
- Combine strategic projects with hands-on customer engagement
What you’ll be doing:
- Championing a customer-first culture across the business
- Acting as the voice of the customer internally
- Building and maintaining strong relationships with key customers
- Leading the effective resolution of customer issues and escalations
- Analysing feedback, complaints and performance data to identify service improvements
Customer Service Manager employer: Emmerson Kitney Finance & Business Support
Join a leading commercial vehicle dealership in Hull, where you will be part of a collaborative culture that values employee growth and development. With competitive salaries, generous annual leave, and a strong focus on career progression, this is an excellent opportunity for finance professionals to thrive in a stable and respected organisation. Enjoy the benefits of ongoing training, a pension scheme, and free parking while making a meaningful impact on the business's financial performance.
Contact Details:
Emmerson Kitney Finance & Business Support Recruitment Team
