At a Glance
- Tasks: Lead a customer-first culture and improve customer satisfaction across the organisation.
- Company: Growing organisation in East Yorkshire with a focus on customer experience.
- Benefits: Full-time role with opportunities for career development and team leadership.
- Other info: Dynamic environment with a chance to lead a small, dedicated team.
- Why this job: Shape customer experience strategy and make a real impact on service delivery.
- Qualifications: Experience in customer service and strong relationship-building skills.
The predicted salary is between 35000 - 42000 £ per year.
An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing organisation in East Yorkshire. This influential role will be responsible for developing a customer-first culture and ensuring customer needs are reflected in operational and strategic decisions. You will build strong relationships, manage customer escalations and use feedback and performance data to identify and deliver service improvements. As a hands-on leader, you will balance longer-term improvement projects with day-to-day customer support.
Why this role stands out:
- Shape the customer experience strategy within a growing business
- Champion the voice of the customer across the organisation
- Lead meaningful improvements to customer satisfaction and retention
- Work closely with multiple departments to improve service delivery
- Lead and develop a small customer-focused team
- Combine strategic projects with hands-on customer engagement
What you’ll be doing:
- Championing a customer-first culture across the business
- Acting as the voice of the customer internally
- Building and maintaining strong relationships with key customers
- Leading the effective resolution of customer issues and escalations
- Analysing feedback, complaints and performance data to identify trends
- Investigating the root causes of recurring customer issues
- Developing and implementing customer-focused improvement initiatives
- Working across Sales, Operations, Quality, Supply Chain and Finance
- Establishing effective customer feedback processes
- Monitoring customer satisfaction and service performance
- Providing insight and recommendations to the leadership team
- Leading, coaching and developing a small customer-focused team
What we’re looking for:
- Experience in customer experience, customer excellence, customer service or account management
- A proven ability to improve customer satisfaction and service performance
- Strong relationship-building and stakeholder management skills
- Excellent communication and problem-solving abilities
- The confidence to influence people across different business functions
- Strong organisational skills and the ability to manage competing priorities
- A proactive, resilient and adaptable approach
- A genuine passion for delivering exceptional customer experiences
- Experience using CRM systems and standard Microsoft applications
It would be advantageous if you have:
- Experience in a B2B environment would be advantageous
- Used customer feedback and performance data to drive improvements
- Previous experience leading or developing a customer-facing team
If this sounds like you, please apply through the website.
Customer Service Manager in Brough employer: Emmerson Kitney Finance & Business Support
Join a leading commercial vehicle dealership in Hull, where you will be part of a collaborative culture that values employee growth and development. With competitive salaries, generous annual leave, and a strong focus on career progression, this is an excellent opportunity for finance professionals to thrive in a stable and respected organisation. Enjoy the benefits of ongoing training, a pension scheme, and free parking while making a meaningful impact on the business's financial performance.
Contact Details:
Emmerson Kitney Finance & Business Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Brough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emmerson Kitney Finance & Business Support. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emmerson Kitney Finance & Business Support before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Brough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emmerson Kitney Finance & Business Support:Your cover letter is your chance to shine! Tell us why you want to work at Emmerson Kitney Finance & Business Support specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emmerson Kitney Finance & Business Support!
How to prepare for a job interview at Emmerson Kitney Finance & Business Support
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
