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- Tasks: Support individuals experiencing homelessness to build confidence and achieve personal goals.
- Company: Emmaus North East, a charity dedicated to helping those in need.
- Benefits: Rewarding work, community involvement, and opportunities for personal growth.
- Other info: Join a supportive team and contribute to meaningful change in your community.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate, organised, with strong communication skills and experience in support roles.
The predicted salary is between 22000 - 26000 £ per year.
Emmaus North East supports people to progress after homelessness. We offer a wide range of services, from house clearances to getting involved with the wider community. The Support Worker plays a key role in helping companions at Emmaus North East build confidence, develop skills, and move towards independent living, volunteering, or employment.
Working closely with the Service Manager and wider support team, the role provides structured, person-centred support through individual support plans, daily engagement, and community involvement. Support Workers help companions with personal development, identify training or support needs, and connect individuals to specialist services where required.
Durham SHAP (Single Homeless Accommodation Programme) supports people experiencing homelessness across County Durham by providing safe accommodation and tailored support. This is a rewarding but demanding role supporting individuals who may experience complex challenges such as homelessness, trauma, mental health issues, or substance use.
The role requires strong communication skills, sound safeguarding awareness, emotional resilience, and the ability to respond calmly to challenging situations.
Key responsibilities:- Develop and review individual support plans with companions
- Provide practical and emotional support to help individuals achieve personal goals
- Support companions to access training, development, volunteering, or employment opportunities
- Assist individuals experiencing emotional difficulties or addiction by connecting them with specialist services
- Assess referrals, conduct inductions, and maintain occupancy levels
- Maintain accurate records and update support plans and case notes
- Encourage participation in community life and activities
- Work on a rota basis, including being the responsible person on duty when required
- We are looking for someone who is compassionate, organised, and committed to supporting vulnerable adults.
- Experience supporting adults at risk or in a similar role
- Strong communication, administration, and IT skills
- Ability to assess needs and manage challenging situations calmly
- Ability to work as part of a team and on a rota system
- Experience in supported housing, homelessness services, or social inclusion work
- Knowledge of mental health, substance misuse, or safeguarding
- First aid or other relevant qualifications
All roles at Emmaus North East are subject to DBS checks and require a commitment to safeguarding and professional boundaries.
Support Worker - Durham SHAP employer: Emmaus
Contact Detail:
Emmaus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Durham SHAP
✨Tip Number 1
Get to know the charity! Research Emmaus North East and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in supporting their cause.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the culture at Emmaus, which can really help you stand out.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle challenging situations, especially those related to homelessness or mental health. Use real-life examples to demonstrate your skills and resilience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Emmaus team and making a difference.
We think you need these skills to ace Support Worker - Durham SHAP
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting vulnerable adults shine through. We want to see why you care about helping those who have experienced homelessness and how you can make a difference in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have in supported housing or working with individuals facing complex challenges. We love seeing how your background aligns with the role, so don’t hold back on sharing those stories!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Emmaus North East and what we do.
How to prepare for a job interview at Emmaus
✨Know the Charity Inside Out
Before your interview, take some time to research Emmaus North East. Understand their mission, values, and the specific services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Compassion
As a Support Worker, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and support for vulnerable individuals. Highlight how you’ve helped others overcome challenges, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle challenging situations. Think of scenarios related to homelessness, mental health, or substance misuse, and be ready to discuss how you would approach these issues calmly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.