At a Glance
- Tasks: Maximise sales through our Secondhand Superstore and online channels while supporting our community.
- Company: Join Emmaus Mossley, a charity empowering people to overcome homelessness.
- Benefits: Competitive salary, hands-on experience, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be part of a mission-driven team that transforms lives through retail and e-commerce.
- Qualifications: Experience in retail and e-commerce with a passion for customer service.
The predicted salary is between 28808 - 28808 £ per year.
CLOSING DATE: 13 August 2026
LOCATION: Emmaus Mossley
SALARY: £28,808 per annum
TYPE: Full time, 40 hours per week
WORK LOCATION: On Site
Do you have retail and e-commerce experience along with a passion for excellent customer service? Emmaus Mossley is currently recruiting for a new Retail & E-commerce Coordinator to build on our successful social enterprise. Emmaus Mossley is a charity that empowers people to overcome homelessness for good. We provide people with the foundation of a home and life‑changing tailored support. We’re here for people experiencing or at risk of homelessness. We see the person and their strengths – and help them get their life back on track, based on the future they want to create. When people are ready, we support them to find, secure and move in to their own permanent home.
Nestled in the Tame Valley, our residential community is home for up to 26 people at any one time. Our residents have a home, a purpose and a chance to make a real contribution to their community.
About the role
Every sale at Emmaus Mossley helps sustain our community and supports people who have experienced homelessness. Through our social enterprise, we generate the income that enables us to provide a home, tailored support and work experience, while creating opportunities for companions to develop skills, confidence and independence.
As our Retail & E-commerce Coordinator, you will play a key role in the success of our social enterprise. Working alongside companions, volunteers and colleagues, you will maximise the value of donated goods through our Secondhand Superstore and online sales channels. This is a varied, hands‑on role requiring sound commercial judgement, good organisational skills and a strong collaborative approach. The successful candidate will share our values, be committed to continuous improvement and understand that commercial success enables Emmaus Mossley to continue delivering its mission.
Retail & E-commerce Coordinator employer: Emmaus
Emmaus Merseyside is an exceptional employer, offering a unique opportunity to make a meaningful impact within the community while leading a dedicated team. With a strong focus on employee growth and a supportive work culture, we provide comprehensive training and development opportunities, ensuring that our staff can thrive in their roles. Located in a vibrant area, our organisation fosters a sense of belonging and purpose, making it an ideal place for those seeking rewarding employment in the social enterprise sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & E-commerce Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Emmaus, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Emmaus!
We think you need these skills to ace Retail & E-commerce Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Emmaus, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Emmaus and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Emmaus that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Emmaus
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
