At a Glance
- Tasks: Lead daily operations, drive income generation, and support our mission to empower the homeless.
- Company: Join Emmaus, a charity dedicated to social impact and community support.
- Benefits: Enjoy a competitive salary, free parking, pension scheme, and 24/7 counselling support.
- Other info: Be part of a diverse team committed to social change and personal growth.
- Why this job: Make a real difference while developing your leadership skills in a meaningful role.
- Qualifications: Experience in retail operations and team management is essential.
The predicted salary is between 42000 - 47000 € per year.
Location: Emmaus Greenwich
Salary: £42,000–£47,000 per annum, depending on experience
Type: Full Time
Work Location: On Site
Fantastic company benefits include:
- Free onsite parking
- Pension Scheme
- Employee Assistance Programme with 24/7 confidential counselling
About the role
As Business Manager, you will lead the day-to-day business operations of the charity, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation’s mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.
Main duties and responsibilities
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
About you
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
Why Emmaus
Emmaus is dedicated to empowering homeless and socially disadvantaged people through meaningful work, community living, and skills development. Through our social enterprise model, Emmaus collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
How to apply
If you have the relevant skills and experience for this Business Manager position and would like to be considered, please visit this link: Apply now.
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities. To ensure fairness and consistency in selecting the best candidate for our roles, all our applications are anonymised until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
Business Manager employer: Emmaus
Emmaus Greenwich is an exceptional employer that prioritises social impact and community support, making it a rewarding place to work as a Business Manager. With a strong focus on employee development, a collaborative work culture, and comprehensive benefits including free onsite parking and a pension scheme, Emmaus fosters an environment where you can thrive while making a meaningful difference in the lives of those experiencing homelessness. Join us in our mission to empower individuals through meaningful work and community living in a supportive and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and retail sectors. You never know who might have a lead on a Business Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Emmaus and its mission. Show us that you’re not just looking for any job, but that you genuinely care about making a social impact and supporting those in need.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in retail operations and team management makes you the perfect fit for the Business Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Emmaus team.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Manager role. Highlight your experience in retail operations and team management, as well as any relevant achievements that align with our mission at Emmaus.
Showcase Your Leadership Skills:We want to see how you’ve led teams in the past! Share specific examples of how you've motivated staff and volunteers, and how you’ve driven income generation in previous roles. This will help us understand your fit for the position.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality and passion for social impact.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised during the selection process.
How to prepare for a job interview at Emmaus
✨Know the Mission
Before your interview, take some time to really understand Emmaus's mission and values. Familiarise yourself with their work in supporting homeless individuals and how the Business Manager role contributes to that. This will show your genuine interest and alignment with their goals.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams, especially in a retail or charity environment. Think of specific examples where you've motivated staff or volunteers, and how you’ve driven income generation. Highlighting these experiences will demonstrate your capability to lead effectively.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations, stock systems, and financial oversight. Brush up on your knowledge of cash handling and reporting processes. Being able to articulate your approach to these areas will reassure them of your operational competence.
✨Engage with Strategic Thinking
Emmaus is looking for someone who can contribute to strategic planning. Be ready to discuss how you would identify new income opportunities and respond to market trends. Showing that you can think ahead and innovate will set you apart from other candidates.
