At a Glance
- Tasks: Lead retail operations, maximise sales, and support staff and volunteers.
- Company: Emmaus Greenwich, a unique charity making a positive community impact.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Join a mission-driven organisation that values teamwork and personal development.
- Why this job: Make a real difference while developing leadership skills in a diverse team.
- Qualifications: Strong leadership and organisational skills; passion for community support.
The predicted salary is between 28860 - 30303 £ per year.
Emmaus Greenwich is recruiting for a Store Manager.
CLOSING DATE: Ongoing
LOCATION: Emmaus Greenwich, Southeast London
SALARY: £28,860 – £30,303 per annum, depending on experience
TYPE: Full Time (40 hours)
WORK LOCATION: On Site
Emmaus Greenwich is looking for an enthusiastic and motivated Store Manager to help lead our retail operations, maximise sales and grow Gift Aid income. Working across our retail outlets as required, you will support the Retail Manager in delivering successful, welcoming and well-run shops that generate vital income to support the work of Emmaus Greenwich.
You will lead, support and train staff, Companions and volunteers, ensuring excellent customer service and an attractive, well-stocked retail environment. From managing stock, pricing and merchandising to supporting local marketing, maintaining high standards of health and safety and overseeing day-to-day shop operations, you will play a key role in driving sales and developing our retail business.
This is an exciting opportunity for someone with strong leadership and organisational skills who enjoys working as part of a diverse team and is passionate about making a positive difference in the community. You will help create a supportive working environment, encourage the development of Companions and volunteers, and contribute to the wider mission and values of Emmaus Greenwich.
Emmaus Greenwich is a unique charity that offers a home, work experience, and individual support for up to 45 people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work opportunities, and a sense of belonging.
At the heart of Emmaus Greenwich is our companions. Companion is the name given to people who live in an Emmaus community and contribute to the social enterprise, where they support themselves and one another.
Emmaus Greenwich offers an individual holistic package of support and a tailored development plan to support each companion develop new skills (or build on existing ones) to boost confidence, improve mental and/or physical health and wellbeing, and increase employability.
Our job pack below is available for download and provides you with useful information about our organisation, the job vacancy and the application process. Please take the time to read this pack and our website to find out more about our charity, community and social enterprise.
Store Manager employer: Emmaus UK
Emmaus Coventry & Warwickshire is an exceptional employer, dedicated to making a meaningful impact in the community through its homelessness charity. With a supportive work culture that prioritises employee well-being and professional growth, team members benefit from comprehensive training and development opportunities, as well as a collaborative environment that fosters innovation and compassion. Located in Coventry, employees enjoy a fulfilling role that not only offers competitive benefits but also the chance to contribute to transformative social change.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Emmaus UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Emmaus UK!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Emmaus UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Emmaus UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Emmaus UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Emmaus UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
