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- Tasks: Lead daily operations, manage staff, and drive income generation for a social enterprise.
- Company: Join Emmaus Greenwich, a charity focused on supporting those experiencing homelessness.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and a pension scheme.
- Other info: Be part of a supportive community dedicated to social impact and sustainability.
- Why this job: Make a real difference while developing your leadership skills in a meaningful role.
- Qualifications: Experience in retail operations and team management is essential.
Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis. Fantastic company benefits include:
- Salary: £42,000–£47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role:
As Business Manager, you will lead the day-to-day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation’s mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.
Main duties and responsibilities:
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
About you:
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About Emmaus:
Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
If you have the relevant skills and experience for this Business Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.
No recruitment agencies, please.
Business Manager in Greenwich employer: Emmaus Greenwich
Contact Detail:
Emmaus Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in Greenwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and retail sectors. Let them know you're on the lookout for a Business Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Get social! Follow Emmaus Greenwich and similar organisations on social media. Engage with their posts and share your thoughts. This not only shows your interest but can also help you get noticed by the right people.
✨Tip Number 3
Prepare for interviews by researching the organisation's mission and values. Be ready to discuss how your experience aligns with their goals, especially around income generation and community support. Show them you're the perfect fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team. Plus, it shows you're serious about joining the Emmaus Greenwich family. Don’t miss out!
We think you need these skills to ace Business Manager in Greenwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Business Manager role. Highlight your retail operations, team management, and income generation experience to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about our mission at Emmaus Greenwich. Share specific examples of how you've driven business growth or supported teams in previous roles.
Showcase Your Leadership Skills: As a Business Manager, you'll be leading diverse teams. Make sure to include examples of how you've motivated and developed staff or volunteers in your application to give us a sense of your leadership style.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Emmaus Greenwich
✨Know the Mission
Before your interview, take some time to understand Emmaus Greenwich's mission and values. Familiarise yourself with their work supporting people who have experienced homelessness. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, motivated staff, or improved operations. Be ready to discuss how you can apply these skills to drive income generation and enhance customer experience.
✨Understand Retail Operations
Brush up on your knowledge of retail operations, especially in a charity or social enterprise context. Be prepared to discuss stock management, sales strategies, and how to maximise engagement in a retail environment. Showing that you understand the unique challenges and opportunities in this sector will set you apart.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about their current challenges, future growth plans, or how they measure social impact. This shows you're not just interested in the role, but also in contributing to the organisation's success.