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- Tasks: Lead daily operations, manage staff, and drive income generation for a social enterprise.
- Company: Join Emmaus Greenwich, a charity focused on supporting those who have experienced homelessness.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and a pension scheme.
- Other info: Be part of a mission-driven team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in retail operations and team management is essential.
The predicted salary is between 42000 - 47000 £ per year.
Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis. Fantastic company benefits include:
- Salary: £42,000-£47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role:
As Business Manager, you will lead the day-to-day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation's mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.
Main duties and responsibilities:
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
About you:
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About Emmaus:
Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
If you have the relevant skills and experience for this Business Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. No recruitment agencies, please.
Business Manager employer: Emmaus Greenwich
Contact Detail:
Emmaus Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and retail sectors. Let them know you're on the hunt for a Business Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Emmaus Greenwich and its mission. Understand their values and how you can contribute to their goals. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in retail operations and team management makes you the perfect fit for the Business Manager role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team. Plus, it shows you're serious about joining the Emmaus Greenwich family.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Manager role. Highlight your experience in retail operations and team management, as these are key for us at Emmaus Greenwich. Use specific examples that showcase your skills in income generation and social impact.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for our mission and how your background aligns with the role. We want to see your personality come through, so don’t be afraid to let us know why you’re excited about this opportunity.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities of the Business Manager position. Whether it’s managing teams or driving sales, make sure we can see how your past roles have prepared you for this one.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Emmaus Greenwich
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Emmaus Greenwich's mission and values. Familiarise yourself with their operations, especially around retail and income generation. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading teams and managing operations. Prepare examples of how you've successfully motivated and developed staff or volunteers in previous roles. Highlight your problem-solving skills and how you've driven growth in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, like managing stock systems or dealing with customer service challenges. Think of specific scenarios from your past experiences where you made a positive impact and be ready to discuss them.
✨Engage with Their Community Focus
Emmaus Greenwich is all about social impact. Be prepared to discuss how you can contribute to their mission of supporting people who have experienced homelessness. Share your thoughts on community engagement and how you can drive their goals forward.