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- Tasks: Lead retail and eBay sales to help people out of homelessness.
- Company: Join Emmaus Bristol, a charity making a real difference.
- Benefits: Gain valuable experience while supporting a meaningful cause.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make an impact in the community while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Help people out of homelessness by joining our Social Enterprise team as our new Retail and eBay Sales Lead. If you have experience in a busy customer‑facing role, we’d love to hear from you.
About the role
- In our charity shops, you will lead on all aspects of retail including pricing, merchandising, donated stock control, and excellent customer service.
- Online, you will identify eBay‑able goods, develop robust tracking systems, and pack and send items to meet tight deadlines to increase sales.
- You’ll also bring your coaching and motivation skills to support our companions, who run our retail and online shops.
- In addition to customer‑facing duties, you will help optimise processes and systems behind the scenes to maximise efficiency and minimise costs.
- You will provide sales income and expenditure figures and contribute to quarterly management‑information reports.
- You will work alongside and support volunteers in our retail and online enterprises.
About our charity
At Emmaus Bristol we provide a home, support, training and work experience to formerly homeless individuals (known here as companions). We fund our work partly through two shops selling second‑hand goods, a house‑clearance/furniture moving service and our eBay shop. We are looking for an enthusiastic and dedicated new team member to work with the Reuse Manager and focus on the retail and eBay elements. Unlike many other charity shops, Emmaus Bristol’s trading is primarily for purpose. This means the work‑based roles provided for companions in our enterprises are a vital source of support in their recovery from homelessness.
If you’re interested in the role but don’t tick every box on the job specification, we’d still love to hear from you if you have relevant experience and passion and energy for our cause.
Working pattern
The role is 37.5 hours per week, to be worked between 8 am and 6 pm, mainly Monday to Friday. This role will work alternate Saturdays with a day off in lieu the following week. The contract for the role is until 30 June 2028.
Retail and Online Sales Lead employer: Emmaus Bristol
Contact Detail:
Emmaus Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Online Sales Lead
✨Tip Number 1
Get to know the charity and its mission! When you’re applying for a role like Retail and Online Sales Lead, showing genuine passion for helping people out of homelessness can really set you apart. Research Emmaus Bristol and be ready to chat about how your values align with theirs.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail and online sales. Think about your past experiences and how they relate to the role. We want to hear about your customer service skills and how you’ve motivated others in previous jobs!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference!
We think you need these skills to ace Retail and Online Sales Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people out of homelessness shine through. We want to see your genuine interest in our cause and how your experience aligns with our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail and customer service. We’re looking for specific examples that demonstrate your skills in pricing, merchandising, and working with teams.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and directly address the key responsibilities mentioned in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Emmaus Bristol
✨Know Your Stuff
Before the interview, make sure you understand the mission of Emmaus Bristol and how your role as Retail and Online Sales Lead fits into it. Familiarise yourself with their operations, especially around pricing, merchandising, and eBay sales. This will show your genuine interest in the charity and its goals.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share specific examples of how you've excelled in customer service in previous positions. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your ability to lead and motivate others in a retail environment.
✨Demonstrate Your Coaching Ability
As you'll be supporting companions and volunteers, think of ways you've successfully coached or mentored others in the past. Prepare to discuss your approach to motivating a team and how you can help others develop their skills while working towards the charity's goals.
✨Be Ready to Discuss Process Optimisation
The role involves optimising processes behind the scenes, so come prepared with ideas on how you could improve efficiency in retail and online sales. Think about any systems you've implemented in previous roles that helped streamline operations or reduce costs, and be ready to share those insights.