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- Tasks: Lead retail and eBay sales to help people out of homelessness.
- Company: Join Emmaus Bristol, a charity making a real difference.
- Benefits: Gain valuable experience while supporting a meaningful cause.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make an impact by helping formerly homeless individuals rebuild their lives.
- Qualifications: Experience in customer service and a passion for social change.
The predicted salary is between 24000 - 30000 £ per year.
Help people out of homelessness by joining our Social Enterprise team as our new Retail and eBay Sales Lead. If you have experience in a busy customer‑facing role, we’d love to hear from you.
About the role
- In our charity shops, you will lead on all aspects of retail including pricing, merchandising, donated stock control, and excellent customer service.
- Online, you will identify eBay‑able goods, develop robust tracking systems, and pack and send items to meet tight deadlines to increase sales.
- You’ll also bring your coaching and motivation skills to support our companions, who run our retail and online shops.
- In addition to customer‑facing duties, you will help optimise processes and systems behind the scenes to maximise efficiency and minimise costs.
- You will provide sales income and expenditure figures and contribute to quarterly management‑information reports.
- You will work alongside and support volunteers in our retail and online enterprises.
About our charity
At Emmaus Bristol we provide a home, support, training and work experience to formerly homeless individuals (known here as companions). We fund our work partly through two shops selling second‑hand goods, a house‑clearance/furniture moving service and our eBay shop. We are looking for an enthusiastic and dedicated new team member to work with the Reuse Manager and focus on the retail and eBay elements. Unlike many other charity shops, Emmaus Bristol’s trading is primarily for purpose. This means the work‑based roles provided for companions in our enterprises are a vital source of support in their recovery from homelessness.
If you’re interested in the role but don’t tick every box on the job specification, we’d still love to hear from you if you have relevant experience and passion and energy for our cause.
Working pattern
The role is 37.5 hours per week, to be worked between 8 am and 6 pm, mainly Monday to Friday. This role will work alternate Saturdays with a day off in lieu the following week. The contract for the role is until 30 June 2028.
Retail and Online Sales Lead in England employer: Emmaus Bristol
Contact Detail:
Emmaus Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Online Sales Lead in England
✨Tip Number 1
Network like a pro! Reach out to people in the retail and charity sectors, especially those connected to Emmaus Bristol. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or portfolio that highlights your experience in customer service and online sales. This will help you stand out during interviews and showcase your passion for the cause.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on questions related to retail management and eBay sales, so you’re ready to impress when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Emmaus Bristol.
We think you need these skills to ace Retail and Online Sales Lead in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people out of homelessness shine through. We want to see your genuine interest in our cause and how your experience aligns with our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail and online sales. We’re looking for specific examples that demonstrate your skills in customer service, stock control, and team leadership.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Emmaus Bristol
✨Know Your Stuff
Make sure you understand the mission of Emmaus Bristol and how your role as Retail and Online Sales Lead fits into it. Familiarise yourself with their operations, especially around pricing, merchandising, and eBay sales. This will show your genuine interest and commitment to their cause.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer-facing roles. Highlight situations where you provided excellent service or resolved issues effectively. This is crucial since the role involves leading retail operations and ensuring a great experience for customers.
✨Demonstrate Leadership and Coaching Abilities
Think of specific instances where you've successfully coached or motivated a team. Since you'll be supporting companions in their roles, showcasing your ability to lead and inspire others will be key. Be ready to discuss your approach to mentoring and developing skills in others.
✨Be Ready to Discuss Process Optimisation
Since the role involves optimising processes and systems, come prepared with ideas or examples of how you've improved efficiency in previous positions. Whether it's through tracking systems or inventory management, showing that you can think critically about operations will set you apart.