About The Company
Emma is the app to manage all things money.
Our mission is to empower millions of people to live a better and more fulfilling financial life.
Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all.
We have raised more than $8m+ to date to build the one stop shop for all your financial life. Our investors include Connect Ventures (investor in Curve, TrueLayer and CityMapper), Kima Ventures, one of the first in Transferwise, and Aglaé Ventures, early stage fund of the Groupe Arnault, investor in Netflix and Airbnb.
Alongside them, several angel investors, who have built and sold industry leading companies have decided to take part into this journey.
About The Role
You’ll own financial crime at Emma, working within our customer operations team under our Support & Financial Crime lead. Most of your time goes on fincrime casework. When queues are busy, you’ll also help the support team with customer cases. This mix is a core part of the job, not an extra.
Responsibilities
- Investigate and prevent financial crime: review alerts, spot suspicious activity and act on it.
- Run KYC checks to support customer onboarding and keep us compliant.
- Screen customers against PEP and sanctions lists, and clear false positives quickly and accurately.
- Escalate suspicious activity and write clear internal SARs.
- Handle sensitive customer conversations (blocked accounts, fraud, verification) with care and good judgement.
- Cover customer support queues when needed, alongside the support team.
- Find gaps in our fraud and fincrime processes and fix them with compliance, engineering and support.
- Help shape how Emma prevents financial crime as we grow.
Who We Are Looking For
- 2–3 years in a fraud, AML, KYC or fincrime operations role at a bank, fintech or payments company.
- Hands-on experience with KYC/CDD, PEP and sanctions screening, and transaction monitoring alerts.
- Experience writing internal SARs. Experience with DAMLs, APP fraud or chargebacks is a plus.
- Comfortable with screening platforms, CRMs and investigative tools.
- Clear writer, calm and kind with upset customers.
- Happy to work across fincrime and support, depending on what the team needs that day.
- ICA Certificate in AML / Financial Crime Prevention, CISI Combating Financial Crime or CAMS is a plus, but not required.
- Able to support weekend coverage when needed.
- You’re excited by what we’re building at Emma.
Our Process
- Screening with internal recruiter
- Take-home quiz
- Technical call with Senior member of the team
- Recruiter sync
- Onsite interview with CEO
At Emma, We Are
- Bold
- Determined
- Focused
- Autonomous
We are a high-performance team and we run the company like a professional sports team. We expect each and every team member to move fast, have ownership over their work and hold each other to a high standard.
If you’re not driven to own your work, execute swiftly, and innovate constantly, this isn’t the right place for you.
Our Benefits
- Vitality Membership
- Health care
- Dental care
- Reduced gym memberships
- Cashback benefits & discounts
- Paid Sick Leave
- Pension Contribution
- Referral Scheme
- Emma Ultimate Subscription
- MacBook
- Annual Salary Review
- One-month sabbatical every 5 years
- Regular Socials and Lunches
Location and Working Arrangement
To facilitate communication, productivity and speed, we work from the office Monday to Friday. This is not a hybrid role. Please only apply if you can certainly meet this requirement.
Our office address is: 1st Floor, Verse Building, 18 Brunswick Place, London N1 6DZ.
May the gummy bear power be with you!
#J-18808-Ljbffr
Financial Crime Specialist employer: Emma - we are hiring!
At Emma, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters creativity and innovation. Our London-based team thrives on collaboration and data-driven decision-making, providing ample opportunities for professional growth and development in the fast-paced world of digital marketing. With a focus on employee well-being and a commitment to scaling success through cutting-edge strategies, Emma is the perfect place for passionate marketers looking to make a meaningful impact.
