Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and engage with our vibrant social media community.
- Company: Join a dynamic financial management app company in the UK.
- Benefits: Enjoy private medical insurance, pension contributions, and a supportive team environment.
- Why this job: Shape product strategy while building relationships in a fast-paced startup culture.
- Qualifications: Over a year of customer service experience and strong organisational skills.
- Other info: Be part of a high-performance team with exciting growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A financial management app company in the UK is looking for a Customer Support Specialist. This role involves providing exceptional customer support, engaging with the social media community, and gathering insights to shape product strategy.
Candidates should have over a year of experience in customer service, strong organizational and relationship-building skills, and an interest in startups.
The company emphasizes a high-performance team environment and offers various benefits, including private medical insurance and a pension contribution.
Customer Support & Community Builder employer: Emma - we are hiring!
Contact Detail:
Emma - we are hiring! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Community Builder
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. Engaging with them can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Support & Community Builder
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you love helping customers. Share specific examples of how you've gone above and beyond in previous roles to make someone's day better. This will show us that you're not just looking for a job, but that you genuinely care about customer satisfaction.
Highlight Your Experience: Make sure to detail your experience in customer service. We want to see how your skills align with what we’re looking for. If you've worked in a startup or fast-paced environment before, mention it! It’ll help us understand how you can thrive in our high-performance team.
Engage with Our Community: Since this role involves community engagement, feel free to mention any relevant social media experience. If you've built or managed online communities, share those stories! We love seeing candidates who are proactive and understand the importance of building relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re keen on joining our team!
How to prepare for a job interview at Emma - we are hiring!
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the financial management app. Understand its features, benefits, and any recent updates. This will not only show your genuine interest but also help you answer questions about how you can support customers effectively.
✨Showcase Your Customer Service Experience
Prepare specific examples from your previous roles where you provided exceptional customer support. Highlight situations where you resolved issues or built strong relationships with customers. This will demonstrate your capability and fit for the role.
✨Engage with Their Community
Take some time to explore the company’s social media channels and community forums. Engage with their content and gather insights on what customers are saying. This will give you a solid foundation to discuss how you can contribute to building and nurturing their community.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the company and the role. Inquire about their approach to customer feedback and how it shapes product strategy. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their success.
