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- Tasks: Deliver top-notch customer support and engage with our vibrant social media community.
- Company: Join Emma, a dynamic fintech startup revolutionising personal finance.
- Benefits: Enjoy private medical insurance, pension contributions, and a MacBook.
- Why this job: Be part of a high-performance team making a real impact in financial lives.
- Qualifications: 1+ year in customer service and a passion for startups.
- Other info: Fast-paced environment with opportunities for growth and regular socials.
The predicted salary is between 30000 - 42000 £ per year.
Emma is the app to manage all things money. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all. We have raised more than $8m+ to date to build the one stop shop for all your financial life.
At Emma, We Are:
- Bold
- Determined
- Focused
- Autonomous
We are a high-performance team and we run the company like a professional sports team. We expect each and every team member to move fast, have ownership over their work and hold each other to a high standard. If you’re not driven to own your work, execute swiftly, and innovate constantly, this isn’t the right place for you.
Responsibilities:
- Provide exceptional customer support across all communication channels
- Grow and engage our social media community by responding to user questions and fostering positive interactions
- Gather insights from user interactions to inform product and content strategy
- Share community feedback with the product team to help shape new features and improvements
About You:
- 1+ year of experience in customer service
- Experience with technical support
- Excellent organisational skills
- Outstanding relationship-building skills
- Experience and interest in startups
Bonus:
- Experience with Crisp (or similar - Intercom, Zendesk...)
- Experience with financial services
Our Process:
- Phone call with internal recruiter
- Take-home test
- 2nd call with a member of the team
- Onsite interview with CEO
Our Benefits:
- Private Medical Insurance and Perks with Vitality
- Pension Contribution
- Employee Referral Scheme
- Emma Ultimate Subscription
- MacBook and Cursor AI
- Cycle to Work Scheme
- One-month sabbatical every 5 years
- Regular Socials
To facilitate communication, productivity and speed, we work from the office Monday to Friday. This is not a hybrid role. Please only apply if you can certainly meet this requirement. Our office address is: 1st Floor, Verse Building, 18 Brunswick Place, London N1 6DZ.
Customer Support Associate employer: Emma - we are hiring!
Contact Detail:
Emma - we are hiring! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Get to know Emma and its mission inside out! When you understand what drives the company, you can tailor your conversations to show how you fit into their vision. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer support skills! Since this role is all about providing exceptional service, think of real-life scenarios where you’ve solved problems or helped customers. Share these stories during your interviews to showcase your experience.
✨Tip Number 3
Engage with Emma on social media! By interacting with their posts and showing genuine interest, you’ll not only learn more about their community but also demonstrate your enthusiasm for the brand when it comes time for interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take ownership of your career journey.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Show Your Passion for Customer Support: When you're writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional support. We love candidates who are genuinely excited about making a difference!
Tailor Your Application: Make sure to customise your application to fit the role of Customer Support Associate. Highlight your relevant experience and skills that align with our mission at Emma. We want to know why you’re the perfect fit for our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if it helps to make your experience stand out. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and ready to take ownership of your application process!
How to prepare for a job interview at Emma - we are hiring!
✨Know Your Stuff
Before the interview, make sure you understand Emma's mission and values. Familiarise yourself with their app and how it helps users manage their finances. This will show that you're genuinely interested in the company and its goals.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you've provided exceptional customer support. Think about specific situations where you resolved issues or built strong relationships with customers. This will demonstrate your ability to thrive in a high-performance team.
✨Be Ready for Technical Questions
Since the role involves technical support, brush up on any relevant tools like Crisp, Intercom, or Zendesk. Be prepared to discuss how you've used these platforms in the past and how you can leverage them to enhance customer interactions at Emma.
✨Engage with Their Community
Research Emma's social media presence and think of ways you could contribute to growing and engaging their community. Bring ideas to the table during your interview about how you would respond to user questions and foster positive interactions.
