At a Glance
- Tasks: Lead sales and enhance customer experience in a vibrant retail environment.
- Company: Join Emma, the world's largest D2C sleep brand with a global presence.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Diverse team with a commitment to inclusivity and career development.
- Why this job: Be part of a mission to revolutionise sleep and make a real impact.
- Qualifications: Passion for sales, leadership skills, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
We are looking for an Assistant Store Manager to support our store at Westfield London, working closely with the Store Manager to be the main driver of sales, motivate our Sleep Experts, deliver an exceptional customer experience, maintain strong operational and visual merchandising standards, and confidently take ownership of the store when required.
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
Assistant Store Manager — Lead Sales & Customer Experience employer: Emma Sleep GmbH
At Emma – The Sleep Company, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in the bustling Westfield London, our team thrives on collaboration and innovation, offering ample opportunities for personal and professional growth while making a meaningful impact in the sleep industry. Join us to be part of a diverse international team dedicated to empowering customers and transforming their sleep experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager — Lead Sales & Customer Experience
✨Tip Number 1
Get to know the company inside out! Research Emma’s products, values, and mission. This way, when you walk into that interview, you can show us you’re not just another candidate but someone who genuinely cares about our mission to revolutionise sleep.
✨Tip Number 2
Practice your sales pitch! As an Assistant Store Manager, you’ll need to motivate our Sleep Experts and drive sales. Prepare some examples of how you’ve successfully led a team or improved customer experience in the past. We love hearing about real-life experiences!
✨Tip Number 3
Show off your personality! We’re all about collaboration and diverse perspectives at Emma. Don’t be afraid to let your unique traits shine through during the interview. We want to see how you can bring something special to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our mission to become No.1 in the world of sleep. Let’s make it happen together!
We think you need these skills to ace Assistant Store Manager — Lead Sales & Customer Experience
Some tips for your application 🫡
Show Your Passion for Sleep:When writing your application, let your enthusiasm for the sleep industry shine through. We want to see how you can contribute to our mission of helping customers awaken their best every day!
Highlight Your Leadership Skills:As an Assistant Store Manager, you'll be leading a team. Make sure to showcase any previous experience in motivating and managing teams. We love seeing examples of how you've driven sales and improved customer experiences!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the role at Emma. We appreciate when candidates take this extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Emma Sleep GmbH
✨Know Your Sleep Products
Familiarise yourself with Emma's range of sleep comfort products. Understand their features, benefits, and what sets them apart in the market. This knowledge will help you confidently discuss how you can drive sales and enhance customer experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully motivated a team or improved sales performance. Highlight your ability to take ownership and lead by example, as this is crucial for the Assistant Store Manager role.
✨Emphasise Customer Experience
Think about how you can create exceptional customer experiences in a retail environment. Be ready to share specific strategies or ideas on how to engage customers and ensure they leave the store happy and informed.
✨Be Ready to Challenge the Status Quo
Emma values innovation and a hands-on approach. Prepare to discuss how you've previously identified areas for improvement and implemented changes. Show that you're not afraid to think outside the box and contribute to the company's mission.
