Transformation Delivery Manager – Payments Platform
EML Payments
EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
Role Purpose
This role is a senior execution integrator within the Programme Control Tower, responsible for driving end-to-end coordination, plan integrity, and execution discipline across multiple workstreams (Product, Platform, Migration, Country Readiness, Vendors).
The role ensures the programme runs as a joined-up system , not a set of disconnected initiatives with clear visibility, managed dependencies, and proactive intervention where delivery risk emerges.
This is not a passive reporting role. It requires someone who can challenge, structure, and drive delivery across senior stakeholders.
Key Responsibilities
Integrated Plan Oversight & Challenge
- Manage & ensure alignment to the integrated programme plan
- Interrogate workstream plans to ensure:
- Realistic timelines
- Challenge gaps, assumptions, and inconsistencies in planning
- Ensure all plans are aligned to programme outcomes and milestones, not just activity
Cross-Workstream Coordination
- Act as a central coordination point across Product, Engineering, Migration, Vendors, and Country teams
- Drive alignment across:
- Priorities
- Milestones
- Facilitate cross-workstream forums to resolve:
- Conflicts
- Misalignment
- Gaps in ownership
- Identify:
- Hidden or emerging dependencies
- Engaging the right stakeholders
- Escalating early where required
Execution Tracking & Delivery Discipline
- Track delivery against:
- Milestones
- Outcomes
- Move teams away from status reporting to real delivery accountability
- Identify early warning signs of:
- Slippage
- Delivery risk
- Misalignment
- Support high-quality reporting into:
- Weekly programme reviews
- Clear insights
- Decision points
- Ensure reporting reflects reality, not optimism
- Identify and clearly articulate:
- Decisions required
- Impact of delays or inaction
- Support the Programme Director by:
- Framing trade-offs
- Driving timely resolution
Standards, Ways of Working & Tooling
- Enforce consistent delivery standards across workstreams:
- RAID management
- Ensure effective use of programme tools (e.g. Jira, Smartsheet)
- Maintain a single source of truth for delivery status
Experience Required
- 7–12 years’ experience in:
- Large-scale transformation or platform programmes
- Multi-workstream, complex environments
- Technology-led transformations (ideally fintech / payments / platform)
- Experience working across:
- Product
- Operations
- Third-party vendors
Core Skills
- Strong planning and structuring capability
- Ability to challenge constructively and influence without authority
- Strong dependency and risk awareness
- High-quality communication and reporting skills
- Ability to cut through noise and identify what matters
Profile We Are Looking For
- Proactive, not reactive — spots issues early and acts
- Comfortable operating in ambiguity and bringing structure
- Confident engaging senior stakeholders and holding them to account
- Focused on outcomes, not just process
- Detail-oriented but able to maintain a programme-level view
Red Flags (What This Role Is Not)
This role is not suitable for someone who:
- Only tracks actions and produces reports
- Avoids challenging senior stakeholders
- Focuses on a single workstream rather than system-wide delivery
- Waits for direction instead of driving outcomes
How This Role Supports the Transformation Delivery Director
- Connector of plans and delivery reality
- Escalation engine for risks and blockers
Allowing the Transformation Delivery Director to focus on:
