At a Glance
- Tasks: Manage client relationships and drive growth in the fintech payments sector.
- Company: Join EML Payments, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and global career opportunities.
- Other info: Collaborative and inclusive culture with excellent support for personal growth.
- Why this job: Be part of a transformative team that inspires digital change for clients and communities.
- Qualifications: Strong relationship management skills and experience in customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
About the role
The UK & European Account Management team supports and develops relationships with EML’s clients across the region. Client relationships are at the heart of everything we do at EML and we are seeking an Account Executive to own a portfolio of payments clients. You will maintain the relationships of your assigned portfolio of clients through client meetings, roadmap discussions and coordination activities that contribute to client retention and growth. As an Account Executive, you will bring order, insight and commercial discipline so strong organisational skills and commercial acumen is a must. You will be supporting segmentation of the large book of clients, analysing performance and risk that will drive decisions. This role is an ideal opportunity for someone looking to build a career in Account Management. You will gain exposure to commercial and client relationship activities, with support and mentoring from senior team members.
What you’ll do
- Own the Commercial & Contractual Relationship: Act as the commercial owner for the assigned book of payments clients – being the primary point of contact for contractual/pricing discussions and Commercial governance and renewals.
- Carry out ongoing structured analysis: Including but not limited to revenue and margin contribution and product usage.
- Develop and execute strategies: Aligned to target margin and operating model.
- Deliver measurable improvements: In gross margin (via repricing, fee alignment, cost‑to‑serve reduction), revenue quality (removing loss‑making accounts, reducing exceptions), and operational efficiency (fewer bespoke processes, clean data, fewer escalations).
- Identify and support growth accounts: Transition “ready” accounts to Account Managers with clear commercials, plans, and documentation.
- Maintain accurate records: Update CRM systems and internal tools with relevant client information and activity, as well as client records, contract artefacts, pricing files, etc. to ensure a reliable source of truth.
Qualifications
Skills
- Relationship management – the ability to build positive working relationships.
- A customer‑focused mindset.
- Communication skills – clear, credible communicator with the ability to be firm but fair.
- Strong analytical capability with the ability to turn data into clear actions and priorities.
- Strong attention to detail—ensuring changes land correctly across functions for example in billing and operations.
- Good organisational skills and ability to manage multiple priorities.
- A proactive, team‑oriented approach and willingness to learn.
Experience
- Experience in a customer‑facing role (e.g. customer service, sales support, account coordination, or similar).
- Experience in payments (preferably commercial experience) in financial services, fintech, or payments.
Travel Required: Occasional travel across the UK and Europe, depending on client needs.
What You’ll Be Offered: 25 days annual leave + additional benefits (including birthday off and volunteering days), Pension, private medical insurance, and life assurance, Access to global career opportunities within EML, Employee assistance programme and benefits platform.
Company Culture and Values: We are collaborative, innovative, and inclusive. We embrace difference and are committed to helping every employee grow and succeed.
EEO Statement: EML is committed to diversity, equity, and inclusion, ensuring all employees are treated fairly and supported to reach their full potential.
Strategic Fintech Payments Account Executive employer: EML
EML Payments is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals seeking to thrive in the fintech industry. With a strong focus on employee growth, EML offers extensive career development opportunities, competitive benefits including generous annual leave, and a supportive environment that encourages innovation and diversity. Located in the vibrant city of Brisbane, employees enjoy a dynamic atmosphere while contributing to transformative digital change across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Fintech Payments Account Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for those interviews! Research EML Payments thoroughly—know their mission, values, and recent developments. Be ready to discuss how your skills align with their goals, especially around client relationships and commercial acumen. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Account Executive position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It gives you a better chance to stand out and shows you’re proactive about your job search. Let’s get you on board!
We think you need these skills to ace Strategic Fintech Payments Account Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Fintech Payments Account Executive. Highlight your experience in relationship management and any relevant fintech or payments background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for fintech and how your skills align with our mission at EML Payments. Be sure to mention specific examples of how you've built client relationships in the past.
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical capabilities. Include examples of how you've turned data into actionable insights in previous roles. We love a candidate who can think critically!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at EML
✨Know Your Clients
Before the interview, research EML Payments and their client base. Understand their payment solutions and how they connect customers globally. This will help you demonstrate your knowledge of the industry and show that you're genuinely interested in building relationships with clients.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed performance metrics or client data to improve outcomes. This will highlight your strong analytical capability, which is crucial for the Account Executive role.
✨Demonstrate Relationship Management
Think of specific instances where you've successfully built and maintained client relationships. Be ready to share these stories during the interview, focusing on your communication skills and customer-focused mindset. This will illustrate your ability to be the primary point of contact for clients.
✨Be Organised and Proactive
Show that you can manage multiple priorities by discussing your organisational strategies. Mention any tools or methods you use to keep track of tasks and client information. This will reassure the interviewers that you can handle the demands of the role effectively.
