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For Companies At a Glance
- Tasks: Lead exciting payment projects and ensure smooth operations across global teams.
- Company: Join EML Payments, a fintech leader transforming digital payments worldwide.
- Benefits: Enjoy 25 days leave, hybrid work, and enhanced family leave options.
- Why this job: Make a real impact in the fast-paced world of payments and fintech.
- Qualifications: Experience in payment operations and strong project management skills required.
- Other info: Collaborate globally and grow your career with excellent development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
We are looking for a hands-on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML’s global Payment Operations team, initially managing the Payments workstream of a wider transformation programme. You will be detail-oriented, with a strong grasp of the complexity of our business and the ability to manage resources and dependencies across multiple time zones. Success in this role means combining structured project management discipline—clear plans, governance, and accountability—with the agility to roll up your sleeves and drive actions forward.
You will embed operational readiness into every project, ensuring processes, controls, and teams are prepared for seamless transition to BAU. You will also work closely with Compliance to align with regulatory and scheme requirements from the outset. This role demands exceptional communication and stakeholder management skills. You will report status, milestones, risks, and issues to stakeholders and senior leadership.
What You’ll Do
- End-to-End Delivery: Own planning, execution, and cutover for multiple Payment Ops projects simultaneously.
- Operational Readiness: Define and implement readiness criteria, run rehearsals, and ensure BAU teams are equipped for go-live.
- Project Planning & Governance: Develop integrated project plans with milestones, dependencies, and critical paths; maintain RAID logs; run structured governance forums with clear decision-making.
- Status Reporting: Provide accurate, timely reporting on project milestones, deliverables, dependencies, risks, and issues to stakeholders and senior leadership.
- Scheme & Provider Implementations: Deliver projects involving payment schemes (Faster Payments, BACS, SEPA, CHAPS/SWIFT), card schemes (Visa/Mastercard), and service providers.
- Tracking & Reporting: Monitor progress against plan, manage risks/issues proactively.
- Compliance & Assurance: Integrate regulatory and scheme requirements early; maintain audit-ready documentation.
- Global Coordination: Support initiatives across all EML regions, managing time zones and regional requirements.
Qualifications
- Essential: Proven delivery of payment and/or card scheme implementations.
- Hands-on experience of initiative delivery in Payment Operations or Card Operations.
- Strong understanding of operational processes, scheme rules, and readiness planning.
- Solid project management capability: planning, governance, RAID management, and stakeholder engagement.
- Intermediate proficiency in MS Project, Excel, Visio, PowerPoint, and SharePoint, with experience presenting to stakeholders and senior leadership.
- Track record of delivering projects on time and within budget.
Behavioural & Communication
- Bias for Action: You unblock, decide, and deliver.
- Governance Balance: Apply minimum effective process for speed and control.
- Excellent Communication & Stakeholder Management: Ability to engage at all levels, summarise complex information clearly, and influence decisions effectively.
- Decisiveness: Demonstrate sound judgement in resolving business problems, making decisions, and identifying priorities.
What’s In It For You
- Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
- Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
- Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
- Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
- Invest in You: We cover your professional memberships and offer a competitive pension scheme.
- Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
- Perks & Rewards: Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.
Project Manager - Payments Operations employer: EML
Contact Detail:
EML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Payments Operations
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at EML Payments. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into EML's projects and values. Show us how your experience aligns with our mission to create awesome payment solutions. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Project Manager, you'll need to convey complex ideas clearly. Try explaining your past projects to friends or family to refine your storytelling.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the EML team.
We think you need these skills to ace Project Manager - Payments Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Project Manager role. Highlight your experience in payment operations and project management, and don’t forget to mention any relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about payments and how your hands-on approach will help drive our projects forward. Be specific about your achievements and how they relate to the job.
Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application showcases your ability to summarise complex information clearly. Use concise language and structure your application well to demonstrate your stakeholder management skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EML
✨Know Your Payment Schemes
Familiarise yourself with the payment schemes mentioned in the job description, like Faster Payments and BACS. Being able to discuss these in detail will show your understanding of the industry and how you can contribute to EML Payments.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you successfully managed multiple stakeholders and delivered on time. Highlight your experience with project planning tools like MS Project and how you've used them to keep projects on track.
✨Demonstrate Operational Readiness Knowledge
Be ready to discuss how you would ensure operational readiness for projects. Think about specific criteria you would implement and how you would prepare teams for a seamless transition to business as usual.
✨Communicate Clearly and Confidently
Practice summarising complex information clearly. During the interview, focus on your ability to engage with different levels of stakeholders and how you’ve influenced decisions in previous roles. This will be key in showcasing your communication skills.
