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For Companies At a Glance
- Tasks: Lead exciting payment projects and ensure smooth operations across global teams.
- Company: Join EML, a dynamic fintech revolutionising the payments landscape.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while driving innovation.
- Qualifications: Experience in payment operations and strong project management skills required.
- Other info: Collaborative culture with a focus on personal development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Director Payment Operations and Change
Location: London
Job Type: Permanent
Who is EML
EML is a fast-moving, global fintech on a mission to make payments awesome — instant, secure, and seamless. We connect our customers to their customers, wherever Money is in Motion. We’re not your traditional payments provider. As an issuer and processor, we deliver smart, flexible alternatives to banking — from reloadable to non-reloadable cards — all tailored to fit. We move fast, think big, and partner closely with our clients to make it happen. Innovation is in our DNA. We’re built on collaboration, driven by curiosity, and focused on doing things better every day. At EML, you won’t be asked to fit in — we’ll help you stand out.
The Team
Our Payment Operations team plays a key role in EML’s transformation journey—modernising processes, driving automation, and creating a best-in-class operation. The team manages critical relationships globally with payment networks, card schemes, acquirers and associated service providers, overseeing, monitoring, issue resolution, and escalation management. We work closely with teams across the business to deliver operational excellence and drive cost efficiency. Our collaborative approach ensures we are ready to meet evolving customer needs.
The Role
We are looking for a hands-on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML’s global Payment Operations team, initially managing the Payments workstream of a wider transformation programme. You will be detail-oriented, with a strong grasp of the complexity of our business and the ability to manage resources and dependencies across multiple time zones. Success in this role means combining structured project management discipline—clear plans, governance, and accountability—with the agility to roll up your sleeves and drive actions forward. You will embed operational readiness into every project, ensuring processes, controls, and teams are prepared for seamless transition to BAU. You will also work closely with Compliance to align with regulatory and scheme requirements from the outset. This role demands exceptional communication and stakeholder management skills. You will report status, milestones, risks, and issues, providing clarity and confidence through concise, accurate updates.
What You’ll Do
- End-to-End Delivery: Own planning, execution, and cutover for multiple Payment Ops projects simultaneously.
- Operational Readiness: Define and implement readiness criteria, run rehearsals, and ensure BAU teams are equipped for go-live.
- Project Planning: Maintain RAID logs; run structured governance forums with clear decision-making.
- Status Reporting: Provide accurate, timely reporting on project milestones, deliverables, dependencies, risks, and issues to stakeholders and senior leadership.
- Scheme: Maintain audit-ready documentation.
- Global Coordination: Support initiatives across all EML regions, managing time zones and regional requirements.
What You’ll Bring
- Essential: Proven delivery of payment and/or card scheme implementations.
- Hands-on experience of initiative delivery in Payment Operations or Card Operations.
- Strong understanding of operational processes, scheme rules, and readiness planning.
- Solid project management capability: planning, governance, RAID management, and stakeholder engagement.
- Intermediate proficiency in MS Project, Excel, Visio, PowerPoint, and SharePoint, with experience presenting to stakeholders and senior leadership.
- Track record of delivering projects on time and within budget.
Project Manager – Payment Operations employer: EML
Contact Detail:
EML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager – Payment Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching EML and its payment operations. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and payment operations can contribute to EML’s transformation journey. Keep it concise but impactful, highlighting your hands-on experience and ability to drive initiatives forward.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make payments awesome together!
We think you need these skills to ace Project Manager – Payment Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Project Manager role in Payment Operations. Highlight your project management experience, especially in payment or card scheme implementations, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about payments and how your hands-on experience can contribute to our mission at EML. Be specific about your achievements and how they relate to the role.
Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to report status and manage stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at EML
✨Know Your Payment Operations
Before the interview, dive deep into the world of payment operations and card schemes. Understand the key players, processes, and challenges in the industry. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with EML's mission to make payments awesome.
✨Showcase Your Project Management Skills
Be ready to discuss specific projects you've managed, especially those related to payment operations. Highlight your ability to maintain RAID logs, run governance forums, and ensure operational readiness. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your structured approach to project management.
✨Emphasise Communication and Stakeholder Management
Since this role requires exceptional communication skills, prepare examples that showcase your ability to report status, manage stakeholders, and provide clear updates. Think about times when you had to navigate complex relationships or resolve issues, and be ready to share these stories.
✨Prepare for Global Coordination Challenges
Given the global nature of EML's operations, be prepared to discuss how you've managed projects across different time zones and regions. Share your strategies for ensuring all teams are aligned and ready for go-live, and demonstrate your understanding of the importance of cultural nuances in international collaboration.