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- Tasks: Lead exciting payment operations projects and ensure smooth delivery from start to finish.
- Company: Join a fast-paced fintech company that values innovation and teamwork.
- Benefits: Enjoy 25 days annual leave, hybrid working, and comprehensive health benefits.
- Why this job: Make a real impact in the fintech world while collaborating globally.
- Qualifications: Experience in payment operations and strong project management skills required.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Payment Operations team plays a key role in modernising processes, driving automation, and creating a best‐in‐class operation. The team manages critical relationships globally with payment networks, card schemes, acquirers and associated service providers, overseeing monitoring, issue resolution and escalation management.
We are looking for a hands‐on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML's global Payment Operations team, initially managing the Payments workstream of a wider transformation programme.
What You'll Do
- End‐to‐End Delivery: Own planning, execution and cutover for multiple Payment Ops projects simultaneously.
- Operational Readiness: Define and implement readiness criteria, run rehearsals and ensure BAU teams are prepared for go‐live.
- Project Planning & Governance: Develop integrated project plans with milestones, dependencies and critical paths; maintain RAID logs; run governance forums with clear decision‐making.
- Status Reporting: Provide accurate, timely reporting on milestones, deliverables, risks and issues to stakeholders and senior leadership.
- Scheme & Provider Implementations: Deliver projects involving payment schemes (Faster Payments, BACS, SEPA, CHAPSWIFT), card schemes (Visa/Mastercard) and service providers.
- Tracking & Reporting: Monitor progress, manage risks/issues proactively and keep the project on track.
- Compliance & Assurance: Integrate regulatory and scheme requirements early; maintain audit‐ready documentation.
- Global Coordination: Support initiatives across all EML regions, managing time zones and regional requirements.
What You'll Bring
- Proven delivery of payment and/or card scheme implementations.
- Hands‐on experience delivering initiatives in Payment Operations or Card Operations.
- Strong understanding of operational processes, scheme rules and readiness planning.
- Solid project management capability: planning, governance, RAID management and stakeholder engagement.
- Intermediate proficiency in MS Project, Excel, Visio, PowerPoint and SharePoint; experience presenting to senior leadership.
- Track record of delivering projects on time and within budget.
Behavioural & Communication
- Bias for action: unblock, decide and deliver.
- Governance balance: apply the minimum process for speed and control.
- Excellent communication and stakeholder management: engage at all levels, summarise complex information and influence decisions.
- Decisiveness: demonstrate sound judgement in resolving business problems.
What's in it for You
- Recharge and Give Back: 25 days annual leave, 2 volunteering days, birthday off and 5 extra Take5 days when you've used core leave.
- Global Opportunities: Collaborate across Australia, the UK, North America and Europe – secondment opportunities available.
- Work Your Way: Hybrid working that fits your lifestyle.
- Family First: 12‐weeks full pay for Primary Caregivers, 4‐weeks full pay for Secondary Caregivers.
- Invest in You: We cover professional memberships and offer a competitive pension scheme.
- Wellbeing Matters: Private medical insurance, long‐term illness cover and life assurance.
- Perks & Rewards: Short‐term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme and exclusive discounts via Spectrum.Life's BenefitsHub.
Company Culture and Values
At EML, we move fast, think big and build smart. We are a fintech that thrives on fresh ideas, bold thinking and getting things done – together.
- One Team – We back each other, move as one and win together.
- Openness – We share, speak up and stay curious.
- Awesomeness – Bold thinking, great energy and pride in what we do.
- Simplicity – We cut through the noise and focus on what matters.
Company Structure
EML is an ASX listed company headquartered in Brisbane, Australia, with around 500 employees across Australia, Europe, the UK and America.
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance, and encouraged to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
Project Manager – Payment Operations in London employer: EML
Contact Detail:
EML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager – Payment Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their payment operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and payment operations can drive results. Keep it concise and impactful – remember, first impressions count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Project Manager – Payment Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Project Manager role in Payment Operations. Highlight your hands-on experience and any relevant projects you've managed to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about payment operations and project management. Share specific examples of how you've successfully delivered projects in the past, and don’t forget to mention your bias for action!
Showcase Your Communication Skills: Since this role involves engaging with stakeholders at all levels, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and consider including examples of how you've influenced decisions in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at EML
✨Know Your Payment Operations
Make sure you brush up on your knowledge of payment operations and card schemes. Familiarise yourself with terms like Faster Payments, BACS, and SEPA. Being able to discuss these confidently will show that you're not just a project manager, but someone who understands the intricacies of the industry.
✨Showcase Your Project Management Skills
Prepare to discuss specific examples of how you've successfully managed projects in the past. Highlight your experience with planning, governance, and RAID management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Communication Prowess
Since this role involves engaging with stakeholders at all levels, practice articulating complex information clearly and concisely. Think about how you can summarise your previous projects and their outcomes in a way that resonates with different audiences.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your decisiveness and problem-solving skills. Prepare by thinking through potential challenges you might encounter in payment operations and how you would address them. This will showcase your bias for action and ability to deliver under pressure.
