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For Companies At a Glance
- Tasks: Lead payment operations, manage key relationships, and drive transformation initiatives.
- Company: Join a global fintech leader with a culture of collaboration and innovation.
- Benefits: Enjoy hybrid working, generous leave, and comprehensive health benefits.
- Why this job: Make a real impact in the fintech space while developing your career.
- Qualifications: Experience in payment operations and strong problem-solving skills required.
- Other info: Dynamic team environment with opportunities for global connections and growth.
The predicted salary is between 36000 - 60000 £ per year.
About EML
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
The team you'll be joining
Our Payment Operations team plays a key role in EML's transformation journey—modernising processes, driving automation, and creating a best-in-class operation. The team manages critical relationships globally with payment networks, card schemes, acquirers and associated service providers, overseeing, monitoring, issue resolution, and escalation management.
The Role
This role is responsible for all non-card payment network and supplier relationships. We need a dynamic Payment Operations Manager who is able to lead and drive cross functional delivery while also rolling up their sleeves and getting into the detail when needed. As the go-to person for our Payment Operations, you will be the trusted expert and problem solver.
You will drive transformation initiatives, champion operational excellence, and ensure robust governance and resilience in all payment activities.
Core Responsibilities
- Own and manage key payment relationships with schemes and partners (Faster Payments, BACS, SEPA, NPP, acquirers etc), including onboarding, escalation, and performance oversight.
- Represent EML at payment scheme committees, forums, and working groups, ensuring outputs are communicated to relevant stakeholders.
- Act as owner for all inbound and outbound payments, working individual payment cases and ensuring operational resilience and compliance with regulatory requirements.
- Lead management of payment-related incidents, including coordination with NOC and acting as escalation point for critical issues.
- Oversee assurance documentation and audits, working closely with internal and external auditors to maintain compliance.
- Define, document, and implement operational payment processes aligned with scheme rules and regulatory standards.
- Provide subject matter expertise to internal teams on payment operations, scheme requirements, and vendor capabilities.
- Drive delivery of new payment options and partner onboarding, collaborating with Product, Technology, Compliance and Support teams.
- Monitor and optimise payment systems performance, ensuring smooth operational processing and timely resolution of queries.
- Lead and contribute to payment-related projects, including PSR-driven initiatives (e.g., CoP, NPA Programme, APP Fraud).
- Develop and report key operational metrics and KPIs for leadership visibility and continuous improvement.
- Engage with internal stakeholders to ensure payment services activities and dependencies are fully understood across the business.
- Support card scheme payment projects and operational issues as needed.
What You Will Be Offered
We appreciate that everyone's different and has their own preferences of where and how to work. We genuinely believe in the power of regular face‐to‐face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.
- 25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days if you use all of your 25 days!
- Global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe with both short‐term and long‐term secondment options.
- Hybrid working – Be empowered to work smarter, in a way that suits your lifestyle.
- Company Enhanced Family Leave Options
- 12 weeks paid New Parent Leave
- Paid Professional Memberships
- Pension Scheme
- Short term bonus scheme
- Company Private Medical Insurance Scheme
- Long term illness cover – 75% of your basic Annual Salary
- Life Assurance (Death in Service) Cover – 4x your basic Annual Salary
- Employee Assistance Programme – accessible 24/7
- BenefitsHub – get discount vouchers for your favourite retailers (*some benefits are subject to qualifying criteria)
Company Culture And Values
Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
Payment Operations Manager in London employer: EML
Contact Detail:
EML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research EML and its payment operations thoroughly. Understand their mission and values, and think about how your skills can contribute to their goals. Practice common interview questions and have some great examples ready to showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Payment Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Let’s get you that dream job!
We think you need these skills to ace Payment Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payment Operations Manager role. Highlight relevant experience and skills that align with our mission of operational excellence and innovation in payment solutions.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've driven transformation initiatives or managed key payment relationships in the past.
Showcase Your Problem-Solving Skills: As a Payment Operations Manager, being a trusted expert and problem solver is key. Use your application to demonstrate how you've tackled challenges in payment operations and what impact it had.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EML
✨Know Your Payment Networks
Familiarise yourself with the key payment networks mentioned in the job description, like Faster Payments, BACS, and SEPA. Understanding their functionalities and how they integrate into the broader payment ecosystem will show your expertise and readiness to manage these relationships.
✨Demonstrate Operational Excellence
Prepare examples of how you've driven operational excellence in previous roles. Be ready to discuss specific initiatives you've led that improved processes or resolved critical issues, as this aligns perfectly with the role's focus on transformation and governance.
✨Showcase Your Collaborative Spirit
Since the role emphasises teamwork and collaboration, think of instances where you've successfully worked with cross-functional teams. Highlight your ability to communicate effectively and build strong relationships, which is crucial for managing payment operations.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions about how you would handle payment-related incidents or escalations. Prepare a few scenarios where you've successfully navigated challenges, demonstrating your problem-solving skills and ability to maintain operational resilience under pressure.
