IT-Administrator/in, Administrator/in in City of London

EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences. We are an ASX listed global tech company - and we run the everyday transactions that make your life easier. EML is an issuer and processor of prepaid financial cards, ranging from reloadable cards through to traditional, single-store gift cards. We run in the background behind gift card, salary packaging and employee rewards programs and our headquarters are located in Brisbane, Australia, with approximately 450 employees across Australia, North America, and the UK/EU.

Manage and maintain corporate IT systems, including Windows and Linux servers, endpoints, and associated infrastructure, ensuring they remain current, secure, well-documented, and aligned with IT governance standards. Administer and govern enterprise cloud platforms and applications, including Microsoft 365 and Entra ID, covering identity and access control, application onboarding, configuration, and operational support. Ensure the secure adoption of cloud, SaaS, and AI-assisted productivity tools, enforcing controls in line with EML security and compliance requirements. Maintain system security through patching, hardening, access control management, and adherence to IT security policies across on-premises and cloud environments.

Monitor system and application health and performance, proactively identifying and resolving issues before they impact users or operations, leveraging AI-assisted monitoring and alerting tooling where it improves visibility and reduces manual overhead. Provide technical support to end users across devices, operating systems, and applications, resolving hardware and software issues in line with SLA targets with a customer-focused and methodical approach to problem resolution. Participate in project work and continuous improvement initiatives across Corporate Technology.

• Strong technical troubleshooting skills across Windows and Linux server environments, with the ability to diagnose and resolve issues methodically and accurately.
• Sound knowledge of enterprise IT systems including Active Directory, group policy, and endpoint management.
• Security awareness with practical understanding of system hardening, access control practices, and the data handling obligations introduced by modern SaaS and AI-assisted workplace tools.
• Effective communication skills, with a customer-focused approach to technical support across all levels of the organisation.
• 3 to 5 years in IT systems administration, with experience managing Windows and Linux environments in enterprise settings.
• Exposure to cloud environments including Microsoft Azure or AWS.
• Vendor certifications such as Microsoft or CompTIA are preferred.
• Familiarity with system monitoring and performance management tools, including AI-assisted monitoring platforms that support proactive issue detection and resolution.

Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave! Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working. Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers. Invest in You: We cover your professional memberships and offer a competitive pension scheme. Private medical insurance, long-term illness cover, and life assurance. Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.