At a Glance
- Tasks: Lead client projects, manage teams, and drive technical solutions for seamless payment experiences.
- Company: Join EML Payments, a global fintech leader transforming digital payments.
- Benefits: Enjoy 25 days leave, hybrid work, and enhanced family leave options.
- Other info: Work with cutting-edge technology and enjoy excellent career growth.
- Why this job: Make an impact in a dynamic environment with global collaboration opportunities.
- Qualifications: 7+ years in project management with strong technical and leadership skills.
The predicted salary is between 70000 - 90000 € per year.
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
About the role
The Client Delivery Team Lead is a strategic role focused on delivering complex, client-facing projects with a strong emphasis on technical execution and product expertise. This position requires advanced knowledge of our platform capabilities, API integrations, and process optimization. In addition to managing technical projects, this role includes oversight of Client Delivery Managers to ensure alignment with project goals and operational excellence, and acting as a key support to the Director during UK business hours. This position demands senior-level experience in scoping, onboarding improvements, and driving product enhancements through collaboration with cross-functional teams.
What you'll do:
- Oversee and provide guidance to Client Delivery Managers to ensure successful execution of client projects.
- Act as a primary support to the Director during UK business hours, ensuring continuity of leadership and decision-making.
- Support technical scoping sessions with internal stakeholders to ensure all requirements are captured before project kick-off.
- Manage complex projects, often including API integrations between client systems and internal platforms with precision.
- Conduct rigorous testing and validation of technical deliverables prior to launch.
- Collaborate with Product and Engineering teams to implement enhancements, vendor API integrations and resolve technical issues.
- Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities.
- Provide strategic input on product improvements based on client feedback and technical feasibility.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 7+ years of project management experience in a technical or SaaS environment.
- Proven experience with API integrations and technical troubleshooting.
- Experience in team oversight or leadership within a client delivery or technical project environment.
- Strong leadership and mentoring skills to guide Client Delivery Managers.
- Ability to translate complex client requirements into actionable technical solutions.
- Desirable: Proficiency in API concepts (REST, JSON, authentication methods).
- Advanced understanding of SaaS product architecture and capabilities.
- Ability to manage multiple technical projects simultaneously.
What you’ll be offered:
- Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
- Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
- Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
- Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
- Invest in You: We cover your professional memberships and offer a competitive pension scheme.
- Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
- Perks & Rewards: Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.
Client Delivery Team Lead in City of London employer: EML
EML Payments is an exceptional employer that champions innovation and employee well-being, offering a dynamic work culture that prioritises collaboration and professional growth. With global opportunities for career advancement, a generous benefits package including enhanced family leave and wellness programmes, and a commitment to inspiring transformative digital change, EML Payments provides a rewarding environment for those looking to make a meaningful impact in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Team Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who might know someone at EML Payments. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the technical side of things. Brush up on your knowledge of API integrations and SaaS environments. Being able to discuss these topics confidently will show you're not just a fit for the role but also passionate about what you do.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you've successfully led projects or teams. This will help you stand out as a candidate who can guide Client Delivery Managers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Delivery Team Lead in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Client Delivery Team Lead role. Highlight your project management experience, especially in technical environments, and don’t forget to mention any API integration work you've done!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about fintech and how your background makes you the perfect fit for leading client delivery projects. Be specific about your achievements and how they relate to our mission.
Showcase Your Technical Skills:Since this role requires advanced knowledge of technical execution, make sure to highlight your expertise in API integrations and SaaS product architecture. We want to see how you can translate complex requirements into actionable solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at EML Payments!
How to prepare for a job interview at EML
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of API integrations and technical troubleshooting. EML Payments is looking for someone who can manage complex projects, so be ready to discuss specific examples from your past experience where you've successfully navigated technical challenges.
✨Showcase Your Leadership Skills
As a Client Delivery Team Lead, you'll need to demonstrate strong leadership and mentoring abilities. Prepare to share instances where you've guided teams or managed client delivery projects, highlighting how you ensured alignment with project goals and operational excellence.
✨Be Ready for Scoping Sessions
Since the role involves supporting technical scoping sessions, think about how you would capture requirements effectively. Bring examples of how you've previously scoped projects and collaborated with stakeholders to ensure all needs were met before kick-off.
✨Emphasise Continuous Improvement
EML Payments values transformative digital change, so be prepared to discuss how you've driven product enhancements or onboarding improvements in your previous roles. Highlight any experience with AI and automation that could streamline processes and improve client experiences.
